Reservations Quality Specialist
About The Position
Workforce Opportunity Services (WOS), a 501(c)(3) nonprofit, develops the skills of high-potential individuals who may not have access to career opportunities. Through strategic partnerships, WOS connects talent with organizations seeking skilled professionals. Its model, derived from research conducted at Columbia University, recruits, educates, trains, and places talent with leading organizations. The Reservations Quality Specialist helps maintain accurate booking and guest records. The role reviews records for accuracy and policy compliance, corrects errors and duplicate entries, and keeps bookings and guest profiles current in reservation and CRM systems. The specialist tracks recurring issues and reports findings to help guide team training. This is a full-time, onsite position in Tucson, Arizona, with a flexible schedule that may include evenings, weekends, and holidays. The listed pay range is $17.00–$19.00 per hour.
Requirements
- Authorized to work in the United States.
- At least 3 years of experience in reservations, contact center quality assurance, or auditing.
- Strong attention to detail and analytical skills.
- Clear written and verbal communication skills.
- Microsoft Office skills and strong typing skills.
- High school diploma or equivalent.
Responsibilities
- Review reservations and guest records for accuracy and policy compliance.
- Correct data errors and duplicate records.
- Track trends and report findings to support team training.
- Maintain bookings and guest profiles in reservation and CRM systems.
Benefits
- Competitive benefits package including medical, dental, vision, paid time off, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
