Reservations Coordinator - Reservations Center

Oxford Suites & Hotels•Chico, CA

1d•$18 - $20

About The Position

The Reservations Coordinator manages guest reservations accurately and efficiently, creating a seamless booking experience from inquiry through confirmation. The role assists guests with questions and recommendations, confirms booking details, and uses yield management policies to support occupancy and revenue while upholding Oxford Collection of Hotels service standards. The coordinator works with the front desk, sales, and other departments to maintain accurate room availability, communicate special requests, and support smooth arrivals. The position also handles incoming guest calls, reservation records, confirmation letters, advance deposits, expected arrival lists, inventory tracking, and shift activity logs. It may include assisting the front desk during high-demand periods. Duties must be performed with genuine guest care and in compliance with applicable requirements and hotel safety and security procedures. The role requires a flexible schedule that may include evenings, weekends, and holidays, as well as regular attendance.

Requirements

Proof of eligibility to work in the United States.
Reliable transportation to and from work.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Regular and reliable attendance.
Ability to stand throughout the day.
Ability to frequently perform simple grasping, fine manipulation, and repetitive hand and arm movements.
Ability to occasionally bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces.
Ability to walk outdoors in varied weather conditions, including rain, wind, snow, and heat.
Ability to climb stairs indoors and outdoors, frequently lift 20 pounds, and occasionally lift up to 50 pounds.
Skills in adaptability, customer focus, attention to detail, ethics and integrity, interpersonal communication, stress management, and teamwork.

Nice To Haves

High school diploma or GED.
Three years of guest services or concierge experience.
Experience with Microsoft Office products.
Hospitality experience.

Responsibilities

Answer incoming calls, respond to guest inquiries, and provide general hotel information.
Deliver attentive customer service and help ensure guests’ stay expectations are met.
Make, confirm, and cancel reservations by telephone, fax, or other reservation system.
Maintain integrity, confidentiality, and sensitivity when working with internal and external clients and guests.
Apply yield management policies and coordinate with the sales department to maximize room revenue and occupancy.
Process reservations from the sales office and assist with group arrivals and departures as needed.
Assist the front desk during high-demand periods when needed.
Keep the work area organized and maintain sanitation and cleanliness standards.
Know available room types, locations, and layouts; selling status, rates, and package benefits; and hotel credit and reservation-coding policies.
Maintain reservation records by arrival date and alphabetical listing, and prepare confirmation letters.
Track room inventory and future availability based on reservations.
Communicate reservation information to the front desk.
Follow hotel policies for guaranteed reservations and no-shows, and process advance deposits.
Prepare expected-arrival lists for front-office use.
Complete a daily activity log with pertinent shift information for coworkers and leadership.
Follow attendance policies and maintain reliable availability for scheduled shifts.
Perform duties in compliance with applicable federal, state, and local requirements, hotel safety standards, and security procedures; respond knowledgeably to emergencies and promptly report needed maintenance repairs to a supervisor or General Manager.
Perform other hotel-related duties as assigned.