Reservations Manager

Davidson Hospitality Group•Adairsville, GA

3d•Onsite

About The Position

Barnsley Resort is a luxury destination located in the beautiful foothills of the Blue Ridge Mountains in Georgia, offering a unique and enchanting work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at Barnsley Resort means being part of a renowned property known for its stunning scenery, unparalleled amenities, and exceptional service. The resort offers a range of employment opportunities, from guest services to culinary, spa, and outdoor recreation, providing a diverse and rewarding career path. Barnsley Resort is committed to creating a welcoming and inclusive work culture that values teamwork, creativity, and outstanding guest experiences. Employees can expect to work in a serene and idyllic setting, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary experiences to guests. Joining the team at Barnsley Resort presents a unique opportunity to be part of a world-class resort that offers an unparalleled experience for both guests and team members alike. Overview Are you a detail-oriented and guest-focused professional with a passion for delivering exceptional service? We are seeking a motivated and enthusiastic Reservations Manager to join our team! As the Reservations Manager, you will play a crucial role in ensuring smooth and efficient operations of our reservation department. Your energetic and proactive approach will contribute to enhancing guest satisfaction by managing room inventory, maximizing revenue, and providing personalized service. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy building relationships with guests and colleagues, this is your opportunity to make a significant impact and contribute to our guests' unforgettable experiences.

Requirements

Previous experience in a reservations management role, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Strong organizational and time management abilities.
Proficiency in reservation systems and hotel property management systems.
Knowledge of revenue management principles and techniques.
Attention to detail and accuracy in data entry.
Leadership and team-building skills.

Nice To Haves

Bachelor's degree in hospitality or a related field preferred.

Responsibilities

Oversee the daily operations of the reservations department.
Manage room inventory, rates, and availability to maximize revenue.
Provide personalized service to guests, assisting with inquiries and resolving issues.
Train and supervise reservations staff, ensuring exceptional customer service.
Monitor reservation systems and ensure accurate and timely data entry.
Collaborate with other departments to optimize guest experiences and ensure smooth arrivals and departures.
Analyze data and generate reports to track performance and identify areas for improvement.
Implement strategies to increase reservation conversions and upsell opportunities.