Reservations - Reservations Agent - Full Time

Four Seasons Hotels and Resorts•Kailua, HI

1d•Onsite

About The Position

The Four Seasons Resort Hualalai is looking for a Reservationist who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Reservationist have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Requirements

Three to twelve months of previous Reservations and/or Front Office experience required or High Volume Call Center.
Successful candidate must possess legal work authorization in United States
Ability to accurately read and work with computer systems.
Strong Customer Service skills

Nice To Haves

Preferred bilingual skills in reading, writing, and speaking additional language(s); Japanese highly desired

Responsibilities

Capture sales from in-coming reservations calls and coordinate details of each reservation.
Run daily reports for Reservations department, operational departments, Sales & Marketing, General Manager & Department Head.
Answer General Reservations e-mails, retrieve and distribute mail and process brochure requests.
Handle guest complaints in accordance with Four Seasons policy.
Process WRO, Trust, Internal Reservations, and FIT reservations.
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
And More!

Benefits

Hourly Rate: $28.92
Earn More with Our Incentive Plan: Boost your hourly wage with the opportunity to earn an additional $1-$5 per hour (or more!) through our exciting incentive plan tied to suite sales. The more you sell, the more you earn!
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Programs