Reservations Agent

Coast Hotels•Vancouver, BC

4d•CA$22 - CA$25•Hybrid

About The Position

The Central Reservations Sales & Service Agent will contribute to the overall success of Coast Hotels by providing superior customer service and intermediate administrative support to Coast Hotels within the Central Reservations Department. This is a full-time hybrid position working 8-hour shifts, 5 days per week. Availability to work weekends, evenings, and statutory holidays is required.

Requirements

Secondary School Diploma
1-2 years of related experience with at least 6 months in a customer service role
Proven ability to learn and operate new technologies
Advanced communication, interpersonal, and customer service skills
Some experience with conflict resolution required
Intermediate level in the use of MS Office Suite
Able to work a flexible schedule which includes evenings, weekends and holidays - Shifts will include evenings Saturday and Sunday.

Nice To Haves

Understands/speaks a different language is an asset
Knowledge of hotel reservation systems an asset
Previous experience in the hotel industry an asset
Exemplifies Coast’s core values and enjoys working in a culture of accountability

Responsibilities

Acts as a key point of contact for Central Reservations, responding to and processing reservation inquiries by phone, e-mail and fax
Liaises with Ambassadors and guests to facilitate work outcomes and uses selling techniques to promote packages and achieve targeted room sales figures
Handles a variety of confidential administrative tasks such as processing guests’ personal information, and handling guest complaints and concerns
Drafts correspondence and coordinates related materials
Maintains accurate and organized files and records
Demonstrates a customer service attitude with ambassadors, as well as toward external vendors and contacts
Other duties as required