Reservations Agent

Barnsley Resort•Adairsville, GA

4d•Onsite

About The Position

We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!

Requirements

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Excellent organizational skills and attention to detail
Basic computer skills and experience with reservation software
Ability to work flexible hours, including weekends and holidays
Positive attitude and willingness to learn and grow in the role

Responsibilities

Answer all reservations related incoming calls.
Check expected arrivals for three days out for any duplicate reservations.
Communicate clearly to customers and co-workers.
Maintain work areas neat and organized.
Maintain files for all definite arrivals.
Report all unsafe conditions immediately.
Use good judgment to decide occupancy levels.
Assist in the billing of no-show reservations.
Block reservations for suites to accommodate special requests.
Coordinate group room blocks with Sales department.
Input and accurately file all reservations received.
Post advance deposits to correct accounts.
Review hotel information and availability.
Run confirmations and mail as assigned.
Assist the Reservations Manager with all tentative and definite paperwork for groups.
Assist the Front Office with pre-registration of V.I.P.’s and local Preferred accounts.
Attend all mandatory meetings.
Correspond in writing to guests.
Assist in preparation of 10-day forecast and Group Commitment report.
Call surrounding hotels daily for their three-day out report.
Stuff envelopes for mass mailings.
Type miscellaneous projects.
Complete other duties as assigned by supervisor.