Reservations Experience Agent
About The Position
The Reservations Experience Agent is responsible for assisting guests with the planning process for their visit by promoting all Nemacolin offerings. The individual in this position provides detailed information to guests in regards to resort services, facilities, dining options, activities, and local attractions. Additionally, the Experience Agent must develop and maintain positive relationships with guests and associates, communicate effectively on all levels, and demonstrate technical and customer service skills. This individual also communicates with returning guests prior to arrival and upon departure in order to assist with resort accommodations and ensure that expectations are exceeded.
Requirements
- High school diploma or equivalent required.
- Previous customer experience required.
- Candidate must have the ability to multi-task
- Candidate must have ability to adapt to organizational and environmental changes
- Candidate must be detail-oriented to ensure the accuracy of reservations.
- Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
- Candidate must have both strong written and verbal communication skills and must be able to communicate in English fluently.
Responsibilities
- Answering incoming emails and phone calls to assisting guests with inquiries and reservations regarding resort offerings.
- Proactively make outbound emails and phone calls to plan their experiences.
- Maintaining current knowledge of all resort offerings and hours of operation.
- Providing information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Inputting reservations and guest information that is accurate and complete.
- Promoting special events and activities to help support revenue goals.
- Demonstrating Five-Star and Five-Diamond service standards.
- Following phone conversation flow guidelines.
- Coordinating with other departments in order to ensure exceptional experience.
Benefits
- Paid training and structured onboarding
- Hands-on learning and cross-department opportunities
- Clear pathways for advancement and internal promotion
- Recognition through individual and team honors
- Competitive hourly wages
- Attractive 401(k) program
- Medical, dental, and vision coverage for eligible associates
- Paid time off and holiday compensation
- Discounted associate meals and uniform services
- Savings across resort dining, retail, spa, and activities
- Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
