Reservations Agent

Manthey Hospitality • Tampa, FL

4d • Onsite

About The Position

Reservation Agent
Manthey Hospitality | Full Time | Tampa Bay Area / Clearwater
Do you enjoy helping guests plan memorable experiences while providing warm, professional customer service? Manthey Hospitality is seeking friendly, organized, and hospitality-driven Reservation Agents to support reservations, ticket sales, and guest services across our four Florida-based brands: Yacht StarShip Dining Cruises, Craft, Pirate Water Taxi, and Lost Pearl.
This role serves as one of the first points of contact for our guests and is ideal for someone who enjoys guest interaction, answering phones, assisting walk-up guests, and creating exceptional hospitality experiences from the very first conversation.

Requirements

• Friendly, polished, and guest-focused personality
• Strong communication and customer service skills
• Comfortable answering phones and assisting guests in person
• Ability to multitask and stay organized in a fast-paced hospitality environment
• Attention to detail and accuracy with transactions and reservations
• Professional demeanor and positive attitude
• Basic computer and POS system proficiency
• Availability for evenings, weekends, holidays, and extended shifts
• Flexibility to work at multiple Tampa Bay/Clearwater waterfront locations as needed
• Comfortable sitting and/or standing for extended periods of times
• Ability to lift and carry light supplies

Nice To Haves

• Previous hospitality, reservations, ticketing, retail, or customer service experience preferred

Responsibilities

• Welcome and assist walk-up guests at ticket booth and dockside locations
• Answer incoming phone calls and assist guests with reservations, schedules, pricing, and general questions across all Manthey Hospitality brands
• Process reservations, ticket sales, upgrades, and guest transactions accurately through POS and reservation systems
• Recommend cruise experiences, upgrades, packages, and cross-brand experiences based on guest interests
• Assist with boarding passes, directions, and guest wayfinding
• Maintain clean, organized, and professional ticket booth and reservation areas
• Coordinate with operations teams regarding guest counts, boarding procedures, and cruise capacity
• Support guest service recovery efforts professionally and calmly
• Assist during holidays, weekends, special events, and high-volume operating periods

Benefits

• $15/hour base pay + commission opportunities
• Medical & ancillary benefits
• 401(k) with employer match
• Subsidized parking
• Complimentary tickets & employee discounts across ALL Manthey Hospitality brands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed