Reservations Coordinator - Atlanta

Compass Group•Atlanta, GA

1d•Onsite

About The Position

The Reservations Coordinator supports conference and event operations by managing all reservations and coordinating select low-complexity meetings. This role operates Monday through Friday, 8:00 AM to 5:00 PM, and ensures a seamless client experience by partnering closely with internal teams to execute meetings and events to a high standard. Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Requirements

Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook

Nice To Haves

2+ years of experience in reservations, event planning, or hospitality coordination
Strong customer service and communication skills
Ability to manage multiple priorities in a fast-paced environment
Knowledge of industry trends and best practices
Bachelor’s degree preferred

Responsibilities

Manage incoming calls and process client reservations
Coordinate scheduling and usage of conference spaces
Communicate event details with Conference Services, Catering, and Audio Visual teams
Finalize event plans with clients and distribute details to all departments
Ensure meeting rooms and AV setups are prepared according to client specifications
Provide business center support as needed
Maintain accurate records in internal systems and generate end-of-day reports
Support additional operational tasks as assigned