Reservations Coordinator

AccorHotel • Dallas, TX

5h • Onsite

About The Position

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories. Reporting to the Director of Revenue Management, the Reservations & Revenue Coordinator supports the Commercial and Reservations teams through daily execution of revenue and reservations initiatives. This role assists with inventory management, rate loading, system maintenance, reporting, and reservations coordination to ensure accuracy across all distribution channels and a seamless booking experience for guests. The Reservations & Revenue Coordinator plays a critical support role in maintaining system hygiene, supporting revenue strategies, and assisting reservations operations, while developing a foundational understanding of revenue management principles and hotel distribution systems. This position is designed as a developmental role for future leaders within Reservations and Revenue Management.

Requirements

• Previous experience with CRM (Opera) and (Opera CRS) systems
• Fluent in English, with excellent communication skills (both verbal and written)
• Strong interpersonal communication skills and problem solving abilities
• Proficiency in Microsoft Office Applications including Excel necessary
• Ability to suggestively upsell products and services
• Ability to create and maintain organized records of customer information and data
• Intermediate mathematical skills
• Proficiency with computers and electronic equipment
• Expertise in Microsoft Office Applications including Excel

Nice To Haves

• Diploma or Degree in Hotel/Hospitality Management an asset
• Fluency in a second language, preferably Spanish an asset

Responsibilities

• Support daily reservations activities including booking accuracy, modifications, cancellations, and inventory coordination.
• Monitor and manage the Reservations inbox, ensuring timely, accurate responses and appropriate escalation when required.
• Assist with managing group blocks, rooming lists, cut‑off dates, and inventory controls in partnership with Sales and Reservations.
• Maintain up‑to‑date knowledge of room types, packages, promotions, seasonal offers, and hotel amenities to support accurate selling.
• Assist in handling VIP reservations, special requests, and pre‑arrival coordination as needed.
• Escalate system discrepancies, demand risks, or performance anomalies to Revenue or Reservations leadership for review and direction.
• Assist the Director of Revenue Management with daily, weekly, and monthly Revenue Management reporting, including pickup, pace, and segmentation reports.
• Support the execution of pricing, availability, and restriction strategies across all distribution channels.
• Monitor booking pace, demand patterns, cancellations, and no‑show trends and escalate opportunities or risks to leadership.
• Assist with monthly forecasting, budget preparation, and supporting documentation.
• Assist in managing group blocks, rooming lists, inventory controls, and communication with Sales & Events teams.
• Support Sales, Marketing, and PR in promotional initiatives, ensuring accurate rate setup, availability, and package configuration.
• Ensure Passkey, Opera PMS, Ideas RMS, and Sales & Catering systems are properly integrated and aligned.
• Perform routine system maintenance including rate loading, restriction setup, daily system checks, and content updates in CRS, PMS, OTA extranets, and GDS platforms.
• Ensure rate parity and content accuracy across all channels in accordance with brand and distribution standards.
• Liaise with Accor Global Reservations, Distribution System Support, and third‑party vendors to troubleshoot issues and follow up on rate or content requests.
• Support content management efforts, coordinating with Marketing to ensure images, descriptions, and amenities are current across electronic channels.
• Accurately generate and distribute standard Revenue and Reservations reports for internal stakeholders.
• Assist in preparing competitive rate analysis and market snapshots for revenue meetings and leadership reviews.
• Maintain organized records and reporting tools to support audit readiness and data integrity.
• Perform ad‑hoc analysis and reporting as requested by senior leadership.
• Support special projects related to revenue generation, distribution optimization, or reservations efficiency.
• Maintain confidentiality of proprietary information and protect company assets.
• Participate in training, development programs, and cross‑departmental initiatives.
• Perform other reasonable job duties as assigned.

Benefits

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted room rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees