Reservations Coordinator, Group

TB ISLE RESORT LP•Aventura, FL

1d•Onsite

About The Position

The Reservations Coordinator processes bookings for all group rooms, including sales contracts and group rooming lists. The role manages group call-in blocks and responds to inquiries from prospective guests. It also handles transient reservations and vacation-planning requests. The coordinator supports inventory management using Marsha and Opera, works with key departments to ensure optimal performance, and completes projects assigned by the Director of Revenue and Reservation Supervisor.

Requirements

Professional demeanor appropriate for a luxury environment.
At least two years of previous experience in group reservations or a similar field.
Outstanding guest-service and organizational skills.
Approach interactions with guests and employees in a professional and personalized manner.
Superior phone etiquette and record-keeping skills.
High school diploma.
Ability to communicate in English.
Strong problem-solving and analytical abilities.
Ability to create and maintain spreadsheets.
Ability to meet deadlines and work under pressure.
Experience using computers and Microsoft Office programs such as Word, Excel, and Outlook.
Ability to work flexible schedules, including holidays and weekends, and to perform multiple tasks.
Able to sit at a desk for extended periods in front of a computer screen; intermittently twist to reach equipment or supplies; use a telephone and computer keyboard daily; lift, pull, and push items up to 50 pounds; and stand, walk, reach, and bend throughout the shift.

Nice To Haves

Knowledge of a second language.

Responsibilities

Manage all aspects of group reservations in a timely and accurate manner.
Maintain a database of guest preferences, habits, and special dates.
Liaise with key departments to ensure optimal performance.
Complete projects as required by the Director of Revenue and the Reservation Supervisor.
Respond to new trends and demands relating to guest service.
Develop strong team spirit among coworkers and related departments.
Assist management with inventory using Marsha and Opera.
Perform other reasonable duties as required by management.
Manage group call-in blocks and provide information in response to prospective guests’ inquiries.
Handle transient reservations and vacation-planning requests.