Reservations & Conference Accommodations Intern - Summer 2027

Grand Traverse Resort•Acme, MI

2d•Onsite

About The Position

Are you looking to kickstart your hospitality career with an immersive, hands-on resort experience? As our Reservations & Conference Accommodations Intern for Summer 2027, you will serve as the first point of contact for our guests, helping them navigate our lodging, golf, spa, and dining options to build their ideal stay. Through daily cross-departmental collaboration with our Conference Services team, you will also learn the logistics behind securing large-scale event room blocks, mastering the foundational reservation and guest relation skills essential for a future leader in hospitality.

Requirements

Relevant experience or experience with customer service
MUST BE currently enrolled at a University, College, or Community College and receive college credit for the Internship
Enthusiasm & Professionalism
Excellent oral and written communication skills
Detail Oriented
A pleasant, outgoing, friendly, and customer service driven person is a must for this position

Responsibilities

Accurately book reservations in the computer, inputting correct departmental codes
Answer phone calls promptly and professionally
Know the entire layout of the property and be able to describe, in great detail, the various accommodations and facilities available
Know/Understand all special promotions, packages, and rates
Have a working knowledge of the Group Reservations, Front Desk, and Housekeeping areas and how they relate/interact with the Reservations Department
Handle no show reservations, cancellations, guarantees and direct billing according to departmental procedures
Typing, filing, and other clerical duties pertaining to the Reservations Department
Attend GTRS Orientation and Guest Relation classes
Maintain an up-to-date information book and email
Report any unusual requests and disgruntled guests to manager
Maintain a clean and neat work area
Adhere to company/departmental policies and procedures including all safety and emergency procedures
Follow proper grooming and dress standards set forth by the Employee Handbook
Maintain good rapport with fellow employees and reflect positive attitude
Maintain open line of communication with supervisor
Understand and abide by environmental practices of the resort
Attend bi-weekly intern meetings and committee meetings
Complete internship projects
Attend customer service training
Other duties as assigned