Reservations Clerk 1

Hershey Entertainment & Resorts Careers•Hummelstown, PA

1d•Onsite

About The Position

Join the team at Hersheypark Camping Resort, a campground located a few miles down the road from Hersheypark amusement park that features log and deluxe cabins, tent sites, and partial and full-hookup sites. This position is responsible for processing Hersheypark Camping Resort reservations over the telephone and selling the concepts of Hershey Entertainment and Resorts. As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Requirements

Must be 18 years of age or older
Minimum of 1 year customer service, hospitality, or sales experience preferred
Must have clear communication skills, both written and verbal, in English
Ability to identify client needs and concerns over the phone and offer solutions
Excellent problem solving and decision making skills
Strong technical skills including keyboarding skills and PC experience
Professional image representative of the company image
Detail oriented
Ability to multitask
Ability to work under pressure
Ability to adapt to changing circumstances, policies, and information
Must have a quiet place to work, free from distractions and background noise
Must be able to provide high speed/broadband internet
Must be able to commit to coming into the office for training.
Must be able to report to the Hersheypark Camping Resort for training, and on occasion once training is complete

Responsibilities

Answering the incoming telephone calls via the Navis interface, including providing information and selling guest reservations.
Follow up on afterhours voicemails
Process closing reports in accordance with HE&R standards
Process credit card transactions in accordance with HE&R standards
Attention to detail in reservation processing and accuracy
Provide exceptional customer service, building rapport and making genuine connections with the guests over the telephone
Assist with minor guest challenges. Ability to offer solutions.
Provide feedback regarding processes, guest experiences and areas of ongoing improvement
Maintain positive, professional and safe work environment
Assist guest with all aspects of the booking process including but not limited to; packages, promotions, area activities, events both on property and in the surrounding areas
Understand and clearly communicate policies, site/cabin types and seasonal information pertaining to booking. These topics include but are not limited to Hersheypark hours, shuttle information, rates and availability, pool hours, activities schedules, winter water shut off and any additional information that may pertain to each visit
Participate in Hot Lead and report follow up as well as outbound sales calls
Maintain reservation waiting list with daily call backs
Assist office administration and team leaders with other projects and duties as assigned
Perform other duties as assigned