Reservations Assistant at Clark Planetarium

Salt Lake County • Salt Lake City, UT

1d • Onsite

About The Position

Assists the Reservations Coordinator with coordination of group reservations. Helps to bring groups to the Clark Planetarium Dome theatre, IMAX theatre, Science on a Sphere exhibit, and summer programs. Takes phone calls from teachers and other group leaders, responds to emails, and inputs information into the Galaxy System. During the school year, assists with receiving visiting groups. During the slow season (June-August), performs other duties as assigned and provides general administrative support for the Clark Planetarium.

Requirements

• Must pass a required background check through a BCI name check.
• Must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program.
• Proficiency with the general operation of computers.
• Good typing skills and attention to detail.
• Communicate clearly and effectively both on the phone and through email.
• Work effectively with a wide variety of people.
• Work as a team as well as independently.
• Offer exceptional customer service.

Responsibilities

• Answers phone calls and checks voicemail messages to receive reservations information and communicates information back to teachers and group leaders.
• Organizes and responds to emails, including answering questions and inquiries.
• Inputs reservations information into the Galaxy System which includes various steps such as verifying the school and teacher information, inputting the order, building the confirmation sheet, collecting sales tax exemption forms, and emailing the confirmation sheet back to the group.
• Initiates contact with schools using phone and email to schedule outreach programs.
• Helps with determining areas where systems and processes could operate more efficiently.
• During the school year, assists with receiving of visiting school groups especially in the absence of the Reservations Coordinator. This may involve coming in earlier or increasing hours on some days to be available during specific hours.
• During the slow season (June-August), performs other duties to prepare for the upcoming school year, or that improve the reservations process and experience.
• Provides general administrative support for the Clark Planetarium and assists with summer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed