Part-time Reservations Agent
About The Position
Join our team as a Part-Time Seasonal Reservations Agent! In this role, you'll be the first point of contact for prospective and returning guests, providing exceptional customer service while managing reservations and helping create a seamless guest experience from inquiry to arrival. You will be responsible for responding to reservation inquiries, managing reservations in the property management system, assisting guests with accommodation selections, providing information about resort amenities and local attractions, resolving guest concerns, coordinating with resort staff, processing payments, monitoring availability, preparing reports, promoting packages and services, and upselling amenities.
Requirements
- High school diploma or equivalent
- Previous experience in reservations, front desk operations, or customer service preferred
- Proficiency with property management systems and Microsoft Office applications
- Strong communication, customer service, and interpersonal skills
- Excellent organizational skills with strong attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Professional, friendly demeanor and a passion for delivering exceptional guest experiences
- Ability to remain calm under pressure and resolve issues effectively
- Ability to work flexible hours including weekends and holidays
Nice To Haves
- Hospitality or tourism-related education is a plus
- Knowledge of the local area is a plus
Responsibilities
- Respond to reservation inquiries via phone, email, and online booking platforms
- Accurately enter, update, and manage guest reservations in the property management system
- Assist guests in selecting accommodations, services, and resort amenities that best fit their needs
- Provide information about resort amenities, activities, policies, and local attractions
- Resolve guest concerns and handle special requests promptly and professionally
- Coordinate with resort staff to ensure smooth guest arrivals and site assignments
- Communicate with housekeeping and maintenance teams regarding site readiness
- Process reservation payments and maintain accurate guest and financial records
- Monitor availability and support occupancy goals through effective reservation management
- Prepare daily reservation and occupancy reports
- Promote resort packages, seasonal specials, and additional services
- Upsell amenities such as golf cart rentals, guided tours, and extended stays
Benefits
- Paid sick time
- 401(k) with company match
- Travel discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
