Reservations Agent

DRIFTWOOD HOSPITALITY MANAGEMENT•Osage Beach, MO

2d•Onsite

About The Position

Join the team and love your job! The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and that begins with their very first contact with us. With good pay, extensive benefits and a family atmosphere, we are seeking a great communicator with excellent listening skills who can confidently explain and sell the resort experience.

Requirements

Must be able to work weekends.
Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
Effectively communicate and coordinate with all departments during functions.
Must have exceptional computer skills.
High school education and relevant training and experience required.
Lifting and pulling of up to 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.

Nice To Haves

Additional education preferred.

Responsibilities

Handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation.
Use good selling techniques to up-sell when appropriate.
Process daily reports, confirmations, advance deposits and purchase orders for future reservations.
Update GDS reservations (online reservation sites) in reservations system (RDP) and on-line extranets.
Assist the Reservation Supervisor and Revenue Manager with Reservation.