ROK-REP-RESERVATIONS

Century Casinos Inc•Flintstone, MD

23d•Onsite

About The Position

Responsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction.

Requirements

Excellent communication skills, be polite, and present a neat appearance at all times.
Ability to work with others as a team in an efficient manner.
Ability to apply common sense reasoning to variety of situations.
Proven experience providing high level of guest service.
Ability to add and subtract two-digit numbers and to multiply and divide.
Ability to read, write, comprehend simple instructions, short correspondence, and memos in English.
Availability to work all shifts.
Ability to work in a fast-paced environment and stressful situations.
Must be at least 18 years old.
Must be able to pass a background investigation and obtain and maintain all work cards as required by the company.
Ability to verify the right to work in the United States.

Nice To Haves

Previous hotel/motel experience preferred.

Responsibilities

Maintains a working knowledge of casino facilities, amenities, room types, as well as current and upcoming casino and local special events in order to advise guest of the same, whenever possible.
Responds to guests’ requests or inquiries courteously and promptly.
Posts advanced deposits and/or refunds to guests’ reservations.
Receives inbound calls and makes outbound calls as directed.
Makes guest reservations in the property’s computer system for hotel rooms, spa appointments and golf tee times.
Contacts in-house Security and Emergency Medical Technicians as needed, and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary to report emergency situations.
Ensures a maximum level of service and satisfaction is achieved and maintained.
All other duties as assigned.