Reservationist - Peak New York

Tao Group Hospitality•New York, NY

7h•$24 - $28•Onsite

About The Position

Manages reservation book and executes the use of reservation system strategies. Oversight of Guest Success team functions to maximize and drive revenue performance at Tao Group Hospitality venues.

Requirements

Minimum 5 years previous hospitality experience within a high-volume setting is essential
High School Diploma Required or equivalent with an emphasis in hospitality and/or equivalent combination of education and experience in a related field
Proficient in Windows Microsoft Office, POS systems
21+ years of age
Ability to write, read, and verbally communicate
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Must be able to stand for extended periods of time
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Drives the standardization of reservations policies and practices across venues, where applicable.
Attends and participates in daily pre-service meetings.
Actively takes and processes reservations.
Assists with incoming calls and answering guest questions.
Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
Implements cross-venue selling techniques.
Regularly participates in local outreach programs to enhance our guest base and make lasting guest connections.
Works closely with the Sales teams to properly allocate all private event bookings and drive event performance in restaurants.
Assist and/ or complete additional tasks as assigned