Reservationist / Office Administrator

Elephante•Santa Monica, CA

8d•Onsite

About The Position

Èlephante is seeking a highly organized and professional Reservationist / Office Administrator to support our restaurant operations and guest services at our Santa Monica location. This role plays a key part in ensuring an exceptional guest experience before guests even arrive. The position combines guest-facing reservations responsibilities with administrative and office support for the restaurant management team. The ideal candidate is detail-oriented, efficient, and comfortable communicating with guests in a hospitality-driven, high-volume environment.

Requirements

Strong communication and customer service skills
OpenTable experience preferred
Excellent organizational and time management abilities
Proficiency in Microsoft Excel and email platforms
Ability to multitask in a fast-paced hospitality environment
Strong attention to detail and problem-solving skills
Previous hospitality, reservations, or administrative experience preferred

Responsibilities

Respond to guest inquiries via email and phone in a timely and professional manner
Manage reservation requests and assist guests with booking questions
Provide accurate information regarding availability, policies, and large party reservations
Address guest concerns and route issues to the appropriate management team when necessary
Assist with coordinating and confirming large party and group dining reservations
Maintain accurate reservation records within OpenTable
Prepare and complete contracts for prix fixe parties and group dining reservations
Track and document contracts and reservation details using Excel spreadsheets
Print restaurant and event menus as needed
Maintain organized office files, documentation, and administrative systems
Monitor and maintain office supply inventory
Provide general administrative support to the restaurant management team