Pvt Client VIP Svcs Accnt Spec

GO RENTALS•Palm Springs, CA

11d•$20 - $24•Onsite

About The Position

Go Rentals is the premier luxury automotive rental company serving private aviation, hospitality, and the most exclusive guests across the nation. We've built our reputation on one thing: five-star guest service, every single time. Our VIP guests expect the extraordinary — and we deliver it. This is a call-center, telephone-based guest services position at the heart of our VIP Services team. You'll be the trusted liaison and first point of contact for our most valued guests nationwide — making reservations, recommending the perfect upgrade, smoothing over the tricky moments, and ensuring every guest feels like the only guest. You'll directly support our VIP management team in hitting sales, service, and profitability goals, and you'll own the standard that defines our brand. If you're energized by a fast pace, a phone that's always ringing with opportunity, and the satisfaction of being genuinely great at taking care of people — this is your seat.

Requirements

A five-star service mindset and the natural ability to make people feel valued from "hello."
Strong phone presence — clear, warm, professional, and confident.
A sales instinct: you spot the upgrade, you build the rapport, you hit the goal.
Grace under pressure and a talent for turning difficult situations into wins.
Excellent verbal and written communication; comfortable juggling phone, email, and follow-up.
Organization and attention to detail in a fast-paced, multitasking environment.
A team-first attitude and the drive to hit sales, service, and profitability goals.
Experience in Sales and Customer Service, preferably as a travel agent.
Minimum of a high school diploma or GED equivalent.

Nice To Haves

Experience in luxury hospitality, call center, reservations, sales, or premium guest services is a strong plus.
Hospitality or Aviation industry experience preferred
College degree preferred

Responsibilities

Answer incoming guest calls courteously and professionally, ensuring each and every guest has an exceptional experience with Go Rentals.
Book reservations in concert with field locations and deliver flawless service execution on every booking.
Expand our VIP Services base by building rapport with key contacts, spotting new opportunities, delivering exemplary service, and driving sales and upgrades.
Act as the connection point between Private Clients, insurance companies, body shops, and rental branches.
Follow up with prospects by phone and email throughout the day — no opportunity left on the table.
Respond to and investigate guest inquiries, concerns, and issues via phone, fax, mail, and email — promptly, courteously, and with poise under pressure.
Maintain thorough knowledge of our fleet, Private Client/VIP rental, aviation/hospitality, and insurance products — and research guests to offer the perfect upgraded vehicle.
Negotiate rental contracts with Private Client/VIP guests.
Communicate across all levels of Go Rentals regarding inventory, availability, and readiness for upcoming guest rentals.
Provide training and support to fellow associates alongside management and corporate training, and be a positive influence on morale.
Create enduring connections with teammates, guests, insurance partners, and body shops — past, current, and future.
Take on other duties as assigned — because every day at Go Rentals brings something new.

Benefits

Employer Paid Monthly Contributions to Dental (L) and Vision for individual FT employees
Medical - Discounted rates for individual employees
$25,000.00 Basic Employee Life/AD&D Insurance for individual employees
Short- & Long-Term Disability Insurance (for those in states where it is not offered through the state ie, California, Hawaii, New Jersey, and New York ) for individual employees
Employee Assistance Program
Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney
Identity Theft Assistance Services
Travel Assistance
Pharmacy Discount Programs through CVS, Prudent RX & Good RX
Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services, and Hinge!
401(k) Retirement Program
2 Weeks of accrued Vacation with cash-out program after 1st year
Generous Sick and Safe accrued time off program
Paid Holidays (7)
Paid Birthday off
Cell Phone Pay of $40.00 a Month for hourly employees
Employee Discounts for Auto Rentals (Friends & Family)
Employee Wholesale Auto Purchase Program
Perks@Work Program Membership - thousands of discounts for just about everything! Food & Grocery, Fuel, Apparel Taxes, Travel, Electronics, Auto, Movie, and Entertainment (Theater, Theme Parks, Adventures)
Access to a full library of hundreds of online professional career training courses, from sales to software and nearly everything in between!