Patient Financial Svcs Spec

JPS Health Network•Fort Worth, TX

5d•Onsite

About The Position

The Patient Financial Services Specialist serves as the hospital’s primary contact for all in person patient billing inquiries. Provides information regarding hospital billing practices, policies and patient billing statements. This position also assists with patient valuables, serves as a point of contact for network deposits, and makes change for various departments.

Requirements

High School Diploma, equivalent or GED.
1 plus year of healthcare experience, preferable in a hospital setting.

Nice To Haves

3 hours of basic college accounting.

Responsibilities

Assists patients with billing inquiries in person and via phone.
Serves as a primary contact for change fund requests for hospital clinics, and other ancillary departments.
Process accurate return of patient valuables by verifying and updating patient logs.
Collects patient payments and accurately post them to the account in the Patient Accounting System.
Operates a register and handles cash, check and credit card transactions.
Balances change funds and makes necessary requests to Cashiers when additional cash change is needed.
Count, organize and balance cash drawer and change funds.
Adheres to cash handling policies and procedures.
Prepares daily cash deposits.
Responds promptly and accurately to patient inquiries regarding hospital billing procedures, policies and statements.
Documents all patient accounts activities concisely, including future steps needed for resolution.
Prepares written responses to patients and customers regarding account resolution and complaint recovery.
Interacts effectively with insurance companies, collection agencies, and other hospital departments on a daily basis to facilitate patient account resolution.
Updates demographic and insurance information in order to maintain accurate billing records.
Maintains department productivity and quality standards of accounts worked and phone calls received.
Responsible to complete assigned account work queues in a timely manner.
Identifies barriers to efficient departmental operations and takes an active role in developing appropriate and effective solutions.
Performs other job related duties as assigned.