Reservation Specialist

Alterra • Olympic Valley, CA

2d • $23 - $29 • Onsite

About The Position

The Reservation Specialist serves as the first line of contact for Palisades Tahoe call-in guests. Agents’ primary responsibility is to book products for guests in advance of their upcoming visit, answer inquiries regarding Palisades Tahoe Resort products, services, and lodging options and customize vacation packages to fit the needs of the guests, while providing excellent guest service and guidance. Agents work closely with first time visitors and guests with complex requests requiring the agent to have specific resort knowledge and attention to detail. Agents are also often tasked with outbound sales campaigns and other special projects as required. Applicants must be 18 years of age.

Requirements

• Proficient with Microsoft Office and Windows proficiency as well as basic computer skills with the ability to multitask
• Effective communication skills, oral & written
• Strong sense of customer service & safety awareness
• Able to understand and follow verbal and written instructions
• Have a neat & clean appearance in compliance with the company grooming standards
• Punctual, able to report at scheduled start time
• Work well as part of a team
• High school diploma or GED.
• One-year experience in sales/customer service.

Nice To Haves

• Knowledge of Palisades Tahoe
• A Motor Vehicle Record review may be required as part of your job.

Responsibilities

• Provide customers with quality customer service in a friendly and positive manner
• Understand and develop an in-depth knowledge of products offered. These product categories include but are not limited to Lodging, Season Passes, daily tickets, Adult and Child Ski School, and Resort Events and Activities
• Cover an 8-hour shift on phones—sometimes longer during holiday and peak periods
• Actively participate in all assigned daily duties including but not limited to fulfilling online sale orders, assisting guests via telephone, Live-Chat, email or other written communications
• Provide resort, village and local information to the guest
• Assess customers’ needs and provide them with the best products and vacation packages available to meet those needs
• Check voicemails and emails promptly and respond back to the guest within a 24-hour period
• Perform exceptional follow-up procedures to ensure the guest’s satisfaction
• Assist in the resolution of guest complaints, handle all guest concerns and communicate options
• Adhere to all departmental and company policies and procedures and participate in all departmental and resort training and development courses

Benefits

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED