Reservation Specialist II

City of Irvine • Irvine, CA

9d • Onsite

About The Position

Serve as the expert on facilities reservation processes and related database systems. Process facilities reservations including determination of fees, according to fee schedules and policies, fees for withdrawal; and fees for facility damage or non-compliance with conditions of use. Assist the public and City staff with availability of classes, the class registration process, and reserving community parks, buildings, and equipment. Provide customer service at the front counter, via the computer and over the phone. Process class registrations, applications, permits, payments, refunds, receipts, changes, and cancellations. Categorize reservation requests for appropriate fee schedules including calculating and determining fees and deposits for facility reservations and troubleshooting bookkeeping errors. Perform daily accounting procedures and support. Facilitate resolution on accounting issues. Interpret and enforce the City's facility reservations policies and procedures. Perform a variety of general clerical tasks, such as data entry, typing, copying, and filing.

Requirements

• High school diploma or equivalent
• Three years of experience working with the public in an office setting
• Excellent customer service and communication skills
• Working knowledge of policies and procedures involved in program registration and facility operations.
• Proficiency in Microsoft Office applications
• Proficiency in graphics software
• Proficiency in CivicRec registration software

Responsibilities

• Process facilities reservations including determination of fees, according to fee schedules and policies, fees for withdrawal; and fees for facility damage or non-compliance with conditions of use.
• Assist the public and City staff with availability of classes, the class registration process, and reserving community parks, buildings, and equipment.
• Provide customer service at the front counter, via the computer and over the phone.
• Process class registrations, applications, permits, payments, refunds, receipts, changes, and cancellations.
• Categorize reservation requests for appropriate fee schedules including calculating and determining fees and deposits for facility reservations and troubleshooting bookkeeping errors.
• Perform daily accounting procedures and support.
• Facilitate resolution on accounting issues.
• Interpret and enforce the City's facility reservations policies and procedures.
• Perform a variety of general clerical tasks, such as data entry, typing, copying, and filing.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED