Rentals Reservation Specialist

Gunstock Mountain Resort • Gilford, NH

3d • Onsite

About The Position

This position assists guests with equipment rentals check-in and works to provide an efficient, informative, and service-oriented environment. This position requires exceptional guest service skills and the ability to work effectively in a fast-paced environment. Also assists with ski and snowboard boot fittings, as needed. This position is for 2+ shifts per week, shift hours are either from mountain opening (around 7:30/Sam)-1pm, or 3pm-6pm.

Requirements

• High school diploma or general education degree (GED): or one to three months related experience and/or training: or equivalent combination of education an experience.
• Intermediate to advanced proficiency in POS systems required.
• Strong typing abilities preferred.
• Must be at least 16 years of age.
• Ability to read and interpret documents such as rental contracts, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; communicate effectively before groups of guests or employees.

Nice To Haves

• Exceptional guest service skills
• Ability to work effectively in a fast-paced environment
• Assists with ski and snowboard boot fittings, as needed.

Responsibilities

• Facilitate and complete the sale of skiing/snowboarding equipment rentals in the Gunstock Rental Shop; assist guests with equipment assignments by asking relevant questions to confirm reservation details based on the guest's ability and instruction
• Process transactions on computerized ticketing and POS procedures, including but not limited to: issue receipts and tickets to guests, issues credit to customers for cancellations and
• Review rental agreement terms and conditions with guests at the point of sale with clarity and accuracy.
• Issue equipment such as helmets, ski and snowboard boots, and poles based on guest information and feedback during

Benefits

• Complimentary Gunstock season pass for yourself OR one friend/family
• Discounted and/or complimentary lift tickets for most ski resorts throughout NH, ME & VT.
• Complimentary group ski/snowboard lessons & equipment rentals at Gunstock.
• Complimentary access to the Tubing Park, Nordic and Snowshoe trails.
• 40% discount on food at all resort venues (excluding alcohol).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED