Reservation Specialist (Loden Hotel & Arden Hotel)

Amacon•Vancouver, BC

1d•CA$22 - CA$25•Onsite

About The Position

Wentworth Hospitality Group is a leading hospitality group in Canada, known for its attention to detail and innovation in setting new standards in the industry. They aim to create destinations where lasting memories are made and guests feel appreciated. Wentworth features two hotels: the Loden Hotel, a luxury award-winning boutique hotel in downtown Vancouver's Coal Harbour, and the Arden Hotel, a boutique hotel blending thoughtful design with genuine hospitality in the heart of downtown Vancouver. The Reservation Specialist is a key role in managing guest bookings and inquiries, ensuring accuracy, efficiency, and personalized service. Reporting to the Director, Guest Operations, this position requires strong communication skills, excellent attention to detail, and a collaborative spirit to support reservations while upholding guest experience standards.

Requirements

High school diploma, or post-secondary schooling.
Minimum of 3 years experience within hospitality or customer service is an asset.
Strong communication skills, both verbal and written with the ability to interact with guests, colleagues and leadership.
Strong attention to detail with the ability to multi-task in a fast-paced, dynamic environment.
Highly organized with the ability to problem-solve, by remaining calm and resourceful under pressure.
Experience with group bookings and coordination is an asset.
Multilingual abilities are considered an asset.
Flexible availability, including weekends, holidays, and peak periods.
A valid driver’s license and abstract is required.
Proficiency in property management systems and Microsoft Office Suite.

Nice To Haves

Experience with group bookings and coordination is an asset.
Multilingual abilities are considered an asset.

Responsibilities

Manage guest reservations and operate property management systems (PMS) in accordance with hotel standards.
Respond to phone and email inquiries, assisting guests with booking, modifying, or canceling reservations.
Provide accurate information regarding room types, amenities, rates, and hotel events.
Ensure seamless integration of online bookings into the PMS and verify reservation accuracy.
Promote hotel services and amenities to enhance the guest experience, demonstrating expert product knowledge.
Secure reservations by accurately recording guest details and processing payments.
Maintain and monitor group blocks, ensuring accurate reporting and coordination with the Accounting Department for commission and deposit reviews.
Collaborate with internal departments to ensure accurate room inventory and support group billing reconciliation.
Liaise with travel agencies, corporate clients, and individual guests to confirm and manage bookings.
Address and resolve guest concerns related to current or future reservations with professionalism and discretion.
Support additional administrative and operational tasks as required.
Other duties as required.