Housekeeping Rooms Experience Specialist (Loden Hotel & Arden Hotel)

Amacon•Vancouver, BC

1d•CA$20 - CA$24•Onsite

About The Position

Wentworth Hospitality Group is a leading hospitality group in Canada, known for its attention to detail and innovation in setting new standards in the hospitality industry. They aim to create destinations where lasting memories are made and guests feel appreciated and at home. The group features two hotels: The Loden Hotel, a luxury award-winning boutique hotel in downtown Vancouver's Coal Harbour, and The Arden Hotel, a boutique hotel in the heart of downtown Vancouver. The Housekeeping Rooms Experience Specialist is crucial for delivering an exceptional guest experience by maintaining the highest standards of cleanliness, safety, and presentation in guest rooms and public areas at the Loden Hotel. This role supports overall housekeeping operations, contributing to guest comfort and satisfaction through meticulous attention to detail and proactive service. It requires comprehensive knowledge of hotel facilities, policies, and service expectations, demanding a high level of professionalism in interactions with guests and team members.

Requirements

Minimum high school diploma or equivalent required.
Hotel experience, preferably in a luxury or boutique hotel setting, is an asset but not a requirement.
Exceptional interpersonal skills with a natural ability to connect with guests and create meaningful experiences.
Strong attention to detail and ability to work under pressure.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Highly organized with the ability to prioritize workload.
Strong verbal communication skills and professional demeanor.
Passion for hospitality and a genuine desire to exceed guest expectations.
Flexible availability, including weekends, holidays, and peak periods.
A valid driver’s license and abstract is required.

Nice To Haves

Post-secondary education is considered an asset.

Responsibilities

Maintain a calm, professional demeanor with a positive attitude; demonstrate adaptability and flexibility in a dynamic environment.
Complete daily housekeeping task lists independently such as making beds, vacuuming, linens, cleaning bathrooms, ensuring all work aligns with Loden’s luxury service standards and housekeeping task guidelines.
Follow housekeeping time task guidelines and lost & found procedures correctly.
Conduct daily inspections of guest rooms, public areas, and back-of-house spaces, reporting any deficiencies to management.
Maintain hotel knowledge, such as hotel facilities, policies, service expectations, etc.
Work effectively both independently and as part of a team, always ensuring safe work practices in accordance with WorkSafe BC are upheld.
Collaborate with other departments to assist with tasks such as Valet.
Attend departmental and general hotel meetings as required.
Other duties as required.