Reservation Sales & Service Specialist

Group Voyagers• US,

4d•$0 - $19•Hybrid

About The Position

With 95+ years in travel, the award-winning Globus family of brands – consisting of Globus, Cosmos, and Avalon Waterways – creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 70 countries on six continents across the globe. With equal measures vision and hard work; team collaboration and commitment; adaptability, honesty, and integrity as well as a genuine love for all-things-travel, the Globus family of brands – a leader in international travel – now offers unparalleled, perfectly planned tours; inventive, inspiring cruises and modern, independent vacation packages to millions of travelers. Travel and/or in-office presence may be required at times. Generous benefit package including travel benefits and retirement.

Requirements

Demonstrating the importance of an excellent customer experience through the sales cycle to increase customer loyalty
Building customer relationships
Technical and functional skills using a variety of computer applications. In-house this includes the reservation systems, Microsoft 365 tools including Outlook, Excel, Teams, SharePoint, and scheduling and telephony tools.
Working with points of interest/geography
Ability to work in a call center environment that includes structure, shifts, performance measurements, etc.
Understanding of contact center schedule adherence requirements, adhering to post schedules and using proper phone status
One year of related education through experience in customer service, sales, or travel industry, or equivalent combination of education and experience.

Responsibilities

Managing inbound phone calls while maintaining productivity goals that support industry-leading inbound service levels
Reaching and exceeding sales objectives by selling travel packages and product up-sells and cross-sells
Handling inbound sales and service calls using industry-best customer sales techniques
Developing internal relationships and fostering a spirit of cooperation with other Gfob departments as needed to serve the favorite W.I.N.E.s (wants, interests, needs, and expectations) of our customers
Improving customer satisfaction and loyalty by ensuring customers receive accurate, timely, and quality information about the products we are supplying.
Reaching and exceeding loyalty-based customer sales contact quality objectives by consistently looking for ways to create a positive, lasting memory of our interactions
Contributing to a team effort by accomplishing related results or projects as needed
Handling special projects as assigned through detailed program knowledge and interpersonal skills
Cultivating and maintaining on-going relationships with all accounts and influencing product loyalty