Reservation Specialist - Temporary
About The Position
This is a clerical support position responsible for performing customer service duties. The primary function of this position is to schedule and book reservations for Palm Tran’s paratransit customers - answering inbound calls in a call center environment, entering information regarding eligible clients, and performing various customer service functions. Work requires the ability to plan, arrange and prioritize trips accordingly. Selected candidate may also be on call for emergency preparedness. Supervision is received from an administrative superior who reviews work through observation and written reports.
Requirements
- Graduation from high school or an equivalent recognized certification (GED)
- A minimum of one (1) year of customer service experience and inputting of customer data
- Experience with Microsoft Word and Excel
Nice To Haves
- Bilingual – English/Spanish/Creole
- Associate’s Degree from an accredited college or university with course work in health care administration, physical therapy, occupational therapy, psychology, social work, or related field
- Knowledge of American Disability Act (ADA) and Transportation Disadvantaged (TD) Program requirements
- A minimum of six (6) months of previous customer service experience within a call center environment
- Knowledge of how the relationship between disabilities and medical conditions contributes to the use of the transportation services Palm Tran provides
Responsibilities
- Schedule and book reservations for Palm Tran’s paratransit customers
- Answer inbound calls in a call center environment
- Enter information regarding eligible clients
- Perform various customer service functions
- Plan, arrange and prioritize trips accordingly
- Be on call for emergency preparedness
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
