Reservation Sales & Service Specialist-Trade

Lontours Canada Limited • Toronto, ON

4d • CA$0 - CA$20 • Hybrid

About The Position

Globus family of brands, with over 95 years in travel, creates vacations offering culture-rich experiences. The company includes Globus, Cosmos, and Avalon Waterways, operating in over 70 countries. They are a leader in international travel, offering planned tours, cruises, and independent vacation packages. Travel and/or in-office presence may be required at times. A generous benefit package including travel benefits and retirement is offered.

Requirements

• Demonstrating the importance of an excellent customer experience through the sales cycle to increase customer loyalty
• Building customer relationships
• Technical and functional skills using a variety of computer applications. In-house this includes the reservation systems, Microsoft 365 tools including Outlook, Excel, Teams, SharePoint, and scheduling and telephony tools.
• Working with points of interest/geography
• Ability to work in a call center environment that includes structure, shifts, performance measurements, etc.
• Understanding of contact center schedule adherence requirements, adhering to post schedules and using proper phone status

Responsibilities

• Managing inbound phone calls while maintaining productivity goals that support industry-leading inbound service levels
• Reaching and exceeding sales objectives by selling travel packages and product up-sells and cross-sells
• Handling inbound sales and service calls using industry-best customer sales techniques
• Developing internal relationships and fostering a spirit of cooperation with other Gfob departments as needed to serve the favorite W.I.N.E.s (wants, interests, needs, and expectations) of our customers
• Improving customer satisfaction and loyalty by ensuring customers receive accurate, timely, and quality information about the products we are supplying.
• Reaching and exceeding loyalty-based customer sales contact quality objectives by consistently looking for ways to create a positive, lasting memory of our interactions
• Contributing to a team effort by accomplishing related results or projects as needed
• Handling special projects as assigned through detailed program knowledge and interpersonal skills
• Cultivating and maintaining on-going relationships with all accounts and influencing product loyalty

Benefits

• Travel benefits
• Retirement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree