RESERVATION AGENT

Hollywood Casino at Greektown•Detroit, MI

2d•$17

About The Position

The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a timely manner.

Requirements

Must have excellent communication and organization skills and speak in a pleasant telephone voice/skill
Must be able to communicate in the English language (read, write, & speak)
Must be self-reliant and possess a sense of urgency
Ability to perform basic math
Ability to interpret and apply guidelines and procedures
Ability to maintain confidentiality of sensitive information
Must be a team player and flexible in work schedule
Ability to understand & comply with all departmental and Company rules, regulations, policies and procedures
Possess a working knowledge of MS Office
Ability to operate a telephone, copier, fax machine, 10-key adding machine

Nice To Haves

Integrated phone system knowledge or prior experience with the public preferred.

Responsibilities

Answer all in-coming reservation calls with efficiency and professionalism.
Take reservations and accurately inputting into the computer system.
Answer inquiries of room rates, outlets, room locations/directions, & promotions.
May input data into our CMP System.
Interact with staff from Rooms Division/Front Office on bookings.
Handle all guest special requests in a professional manner.
Activate manual system in the event of system downtime.
Maintain accurate records and reports.
Address all guest service needs and resolve any service-related problems or issues.
Comply with all health and safety standards.
Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis.
Ensure that Superior Guest Service levels are met according to Standard Operating Procedures.
Attend meetings as scheduled.
Other job-related duties as assigned.