Reservation Agent

PENN Entertainment • Detroit, MI

1d • $17 • Onsite

About The Position

The Reservation Agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a timely manner. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Requirements

• Excellent communication and organization skills
• Speak in a pleasant telephone voice/skill
• Ability to communicate in the English language (read, write, & speak)
• Self-reliant and possess a sense of urgency
• Ability to perform basic math
• Ability to interpret and apply guidelines and procedures
• Ability to maintain confidentiality of sensitive information
• Teamplayer and flexible in work schedule
• Ability to understand & comply with all departmental and Company rules, regulations, policies and procedures
• Working knowledge of MS Office
• Ability to operate a telephone, copier, fax machine, 10-key adding machine

Nice To Haves

• Integrated phone system knowledge or prior experience with the public

Responsibilities

• Answer all in-coming reservation calls with efficiency and professionalism.
• Take reservations and accurately inputting into the computer system.
• Answer inquiries of room rates, outlets, room locations/directions, & promotions.
• May input data into our CMP System.
• Interact with staff from Rooms Division/Front Office on bookings.
• Handle all guest special requests in a professional manner.
• Activate manual system in the event of system downtime.
• Maintain accurate records and reports.
• Address all guest service needs and resolve any service-related problems or issues.
• Comply with all health and safety standards.
• Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis.
• Ensure that Superior Guest Service levels are met according to Standard Operating Procedures.
• Attend meetings as scheduled.
• Other job-related duties as assigned.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed