Research Specialist

Maricopa County • Phoenix, AZ

12d • $20 - $31 • Onsite

About The Position

Put your research skills to the test and apply for our Research Specialist position today! As an important member of our team, you will use your critical thinking skills to help resolve taxpayer inquiries related to Maricopa County property taxes. We will count on you to provide informational and transactional support to internal and external customers by phone, email, and in person. If you thrive in a dynamic environment where your keen eye for detail and ability to adapt can be utilized to their full potential, apply to join our team! Please note this is an in-person position and is not eligible for telework or hybrid work options. About Us The Maricopa County Treasurer is responsible for collecting all real and personal property taxes for the nation’s 4th largest Treasurer’s Office. There are over 1,700 tax districts that include state, County, incorporated cities and towns, schools, community colleges, and special districts, and then distributing those funds to those tax districts. Join a team of change agents and be part of the exciting technology transformation taking place at the Maricopa County Treasurer's Office! We have updated all our internal systems and building an all-new online eGovernment service center. If you would like to be part of a challenging and rewarding team of innovators, this is the place for you! Proud to Offer Work with a greater purpose Tuition reimbursement Exceptional work-life balance Opportunities for growth and development within Maricopa County Low-cost, high-value healthcare for you and your qualifying dependents Child care benefits, including access to our on-site center Maricopa County Kids Club , dedicated to serving Maricopa County families Paid vacation, sick time, and parental leave Extensive wellness program, including an incentive Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1 Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

Requirements

• Two years of experience performing office, administrative, or clerical duties
• High school diploma or GED
• Post-secondary education may substitute for one year of the required experience

Nice To Haves

• Associate’s degree in business administration or job-related experience
• Three or more years of experience performing office, administrative, or clerical duties

Responsibilities

• Research and resolve complex taxpayers’ complaints; define and solve problems; implement corrections to property taxes utilizing the Assessor’s, Recorder’s, and Treasurer’s databases
• Advise potential tax lien buyers of the required information
• Prepare MVD clearance letters for Mobile Home releases
• Analyze in detail property tax accounts for proper taxes, classification, special district assessments, exemptions, and communicate findings to taxpayers
• Maintain knowledge of secured and unsecured taxes, and tax liens, including assignments, sub-tax, redemptions, etc.
• Assist in the yearly review of tax bills, verifying correct data and calculations
• Prepare payer information for delinquent tax accounts
• Research taxpayer's correspondence regarding their property taxes
• Approve redemption payments for tax liens
• Maintain an understanding of the Arizona State Revised Statutes and applies them to job duties
• Assist taxpayers in person, by phone, or with written correspondence
• Maintain knowledge regarding tax liens (i.e., assignments, sub-tax, and redemptions)
• Work with taxpayers to resolve property tax issues
• Assist lien holders with sub-taxing on lobby computers
• Communicate information to supervisors, taxpayers, and fellow employees in an effective, courteous manner
• Interact with other County departments, including the Assessor’s Office, and STAR Contact Center
• Assist the Tax Services Supervisor and the Business Operations Team as needed
• Assist in the reconciliation and posting of tax payments made online through our ePayment vendors
• Other special projects as assigned

Benefits

• Tuition reimbursement
• Exceptional work-life balance
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center Maricopa County Kids Club
• Dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees