Research Operations Intern

7-Eleven • Irving, TX

2d

About The Position

As a Research Operations Intern, you’ll join 7RESEARCH, a team of researchers within 7-Eleven’s Digital UX organization. The team supports the 7-Eleven experience and helps shape digital products and services for store associates and U.S. customers.

The intern will partner with the Research Operations Manager, experience researchers, product managers, designers, developers, and other cross-functional teams to help research projects run smoothly, consistently, and responsibly. The role focuses primarily on research operations and offers supervised opportunities to contribute to research and insights activities. The intern will also complete an independent project to improve a research-operations process or resource, with guidance from the team.

Requirements

• Currently enrolled in an undergraduate, master’s, or PhD program in psychology, cognitive science, human-computer interaction, human factors, anthropology, sociology, marketing research, information science, design, business, operations, communications, data science, MIS, or a related field.
• Coursework, project, campus, volunteer, or internship experience involving research, project coordination, operations, information management, or data analysis.
• Foundational understanding of user-centered research, customer insights, and how research supports product and experience development.
• Strong organizational skills, attention to detail, and ability to manage multiple assignments and deadlines.
• Clear written and verbal communication skills, including professional communication with participants and cross-functional partners.
• Comfort working with spreadsheets and shared documents; familiarity with Microsoft Office or Google Workspace.
• Familiarity with at least one collaboration, project-management, survey, participant-recruitment, research, or repository tool.
• Basic understanding of interviews, usability testing, surveys, data organization, or synthesizing themes; advanced statistics are not required.
• Ability to handle sensitive information thoughtfully and follow expectations related to privacy, consent, and confidentiality.
• Curious, proactive, dependable, and comfortable learning new tools and processes.

Nice To Haves

• Experience coordinating a research study, event, project, student organization, community, or volunteer program.
• Experience creating process documentation, checklists, templates, trackers, presentations, or knowledge-base content.
• Experience supporting participants, customers, clients, vendors, or other external audiences.
• Familiarity with tools such as Qualtrics, Alchemer, UserTesting, dscout, Maze, Dovetail, Figma, FigJam, Miro, Mural, or similar platforms.
• Interest in retail, digital products, customer experiences, research operations, or service design.

Responsibilities

• Coordinate study logistics, including timelines, scheduling, status tracking, follow-ups, and stakeholder updates.
• Assist with participant recruitment, screening, confirmations, reminders, attendance tracking, and incentives.
• Prepare and quality-check study materials such as screeners, consent forms, discussion guides, surveys, testing links, and session checklists.
• Support in-person and remote research sessions, including the Experience Lab, equipment, recording workflows, and collaboration spaces.
• Organize research files and repositories according to team standards for naming, documentation, tagging, and access.
• Assist with research-tool administration, project setup, user access, basic troubleshooting, and process documentation.
• Maintain simple trackers or dashboards for study status, recruitment progress, tool usage, and recurring operational issues.
• Identify workflow improvements and help create templates, checklists, playbooks, and other reusable resources.
• Occasionally support researchers by observing sessions, taking notes, organizing data, conducting secondary research, or summarizing themes.
• Complete an independent internship project focused on improving a research-operations process or resource, with guidance from the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed