Research Manager

Bond Brand Loyalty • ,

6d • CA$63,000 - CA$80,000 • Hybrid

About The Position

We build bonds. Bonds build growth. At Bond, we craft innovative solutions with the aim of forging stronger brand loyalty and building sustainable growth for our clients. Our diverse and dynamic approach takes us in thrilling directions, and as a Research Manager, you will have your hands on the wheel as we drive the future of loyalty. As a Research Manager, you will be responsible, along with team members, for survey design, analysis, drawing insights, report-writing, and ensuring the quality of our execution and deliverables. You bring an inquisitive nature, have attention to detail, and strive to deliver excellence in all that you do. Our client relationships are extremely important to us, and you will be a big part of that. You will act as a consultant and partner and will be responsible for maintaining positive and trustworthy working relationships with our valued clients. You will convert the client’s questions, concerns, and investigations into insights and business recommendations based on data.

Requirements

• A post-secondary degree or diploma in Business, Business Administration, Marketing or a related discipline.
• At least 3-5+ years of proven experience in a Marketing Research role or equivalent, with knowledge of customer engagement, loyalty, and loyalty programs is ideal.
• A solid background in research methods, data analysis, and strategic thinking is key, as well as budget management and critical path planning.
• Proven experience leading end-to-end research initiatives, specializing in quantitative methodologies - survey design, data analysis, and statistical modeling.
• Strong analytical capabilities, with proficiency in statistical tools such as SPSS and a solid foundation in mathematics or statistics.
• Demonstrated ability to excel in a client-facing role.
• Outstanding communication and interpersonal skills, including professional business English, with a proven ability to build and maintain positive relationships and lead cross-functional teams toward shared goals.
• Excellent organizational and time-management skills, adept at handling multiple tasks in a fast-paced, dynamic environment, and producing accurate work under tight deadlines.
• Proficiency in Microsoft Office Suite, including advanced expertise in Excel and strong skills in Outlook, Word and PowerPoint, as well as familiarity with software tools such as MS Dynamics.
• Exceptional skills in listening, analysis, attention to detail, prioritization, problem-solving, and decision-making.

Nice To Haves

• knowledge of customer engagement, loyalty, and loyalty programs is ideal.

Responsibilities

• Develop, plan and manage the project critical path and timeline to meet the forecasted delivery deadline.
• Perform quality assurance checks at all steps of the study to meet our company standards.
• Collaborate with senior researchers in the design, development, execution and reporting of marketing research studies which meet the client's business objectives.
• Identify and communicate client-relevant insights and actionable recommendations from data.
• Manage the project schedule, budget, financials, scope and scope changes, objectives and objective changes.
• Own the projects to meet our company and client quality standards for study delivery.
• Provide leadership to project team members by directing their activities in a manner that successfully meet client project objectives.
• Lead and manage end-to-end research initiatives with a strong focus on quantitative methodologies, including survey design, data analysis, and statistical modeling to deliver comprehensive, actionable insights that inform strategy and decision-making.
• Represent Bond Brand Loyalty in client and supplier interactions.
• Keep abreast of industry and sector trends.

Benefits

• A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
• Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
• Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
• Retirement planning assistance with company matching.
• Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
• Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree