Tenant Research Manager

CoStar Group • Richmond, VA

2d

About The Position

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. As a Tenant Research Manager, you will be leading a team of Tenant Researchers who are responsible for investigating, profiling and capturing company data to help owners, brokers and real estate professionals identify trends in their markets and provide information on which tenants are best suited for their properties. CoStar Group’s research contributes to the most important segment of our economy, helping businesses open offices, stores, and warehouse and manufacturing facilities. Every day our research is helping our clients make informed real estate decisions. Because of the significant impact our research has on the economy, CoStar Group’s benefits and salaries lead the industry.

Requirements

• Bachelor's degree from an accredited, not for profit University or College coupled with 2+ years of previous experience leading a team of 6 or more individuals
• 2+ years of experience leading people in a professional, corporate environment. Preferably within CRE, Financial Services, or other related fields
• Microsoft Office 365 experience is required
• A track record of commitment to prior employers
• Microsoft Excel 2016 experience is required
• Flexibility to work all time zone shifts
• Bachelor's degree required coupled with 2+ years of Commercial Real Estate experience
• Currently a Senior or Principal Researcher with at least 6 months in the role
• Good standing with Corrective Action

Nice To Haves

• Demonstrated interest and/or experience in the commercial real estate industry
• Experience with creating effective KPIs and meeting performance metrics, being results-oriented
• Leadership and management skills, including the ability to prioritize and control workload of a team, coaching, and mentoring on professional development
• Ability to work as part of a team
• Success in building strong, cohesive teams by leading and motivating towards action/execution through influence and collaboration
• Ability to articulate and execute corporate strategy, well-communicated with the ability to influence
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter, and develop basic formulas.
• Creative problem solving, attention to detail, objectivity, and the ability to think strategically
• Analytical approach with the ability to interpret information and trends, adapting quickly
• Ability to interact at all levels and establish rapport with both internal and external stakeholders

Responsibilities

• Lead a team of Tenant Researchers in the process of investigating, profiling and capturing data associated with the CoStar Tenant product
• Foster a strong team culture and dynamic and provide regular coaching to the development of the team
• Coordinate and manage the workload and activity of team members to ensure maximum productivity, efficiency and performance is achieved
• Ensure each Tenant Researcher is maintaining a daily standard of phone interviews to Commercial Tenants for verification and data collection
• Coach and train to ensure successful telephone interaction, objection handling, effective questioning, listening, probing and building rapport
• Conduct regular call evaluations, coaching and training
• Share knowledge, best practice and solutions to ensure the continuous improvement and professional development of team members
• Manage the adoption of resources to ensure all possible data sources are researched and the best method of contact is achieved, ensuring information is captured, input, and published in a timely manner and to the highest quality standards
• Conducts regular intensive review of the product, to ensure delivery of high-quality data
• Respond to client feedback, ensuring the timely resolution of issues resulting in minimal brand impact and the highest standard of customer service
• Identify opportunities to work with sales colleagues in revenue generation and/or protection
• Establish and maintain an excellent understanding of the CoStar Tenant product and be able to demonstrate the value of this product and CoStar research methodology at client meetings and events, and act as an ambassador for CoStar Tenant Research with internal and external customers
• Contribute to the vision of being a ‘center of excellence’ and ‘employer of choice’ through trust, open communication, creative thinking, and cohesive team efforts

Benefits

• Generous compensation and performance-based incentives
• Internal training
• Tuition reimbursement
• Inter-office exchange program
• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level