Research Manager

BOVITZ INC•Santa Monica, CA

2d•$68,000 - $102,000•Onsite

About The Position

The Research Manager for Tracking plays a pivotal role in executing, managing and delivering high-quality custom tracking projects. The Research Manager will lead day-to-day project operations, serve as the primary client contact, and help develop the skills of junior team members. They should be detail-oriented, analytically-minded, and passionate about delivering insights that drive strategic decisions. Additionally, they should enjoy long-term engagements that have additional operational requirements needed to ensure success.

Requirements

Bachelor’s degree in Psychology, Business, Social Sciences or related field preferred
4–6 years of experience in custom market research (quantitative, ideally with experience in tracking and multi-category/multi-market research)
2+ years of experience being the lead contact for client stakeholders
Proven ability to manage multiple complex projects simultaneously
Strong analytical skills and comfort working with data to find meaning and insight
Ability to work independently and collaboratively in a fast-paced, growing environment
Proficient with MS Office suite (Word, PowerPoint, Excel) and Google suite (Docs, Slides, Sheets)
Excellent verbal, written, and interpersonal communication skills
Exceptional attention to detail with strong organizational and time management skills

Nice To Haves

Experience with research tools and platforms a plus, including dashboarding platforms (e.g., SPSS, Qualtrics, Decipher, DisplayR, Power BI, Tableau Recollective, E-Tabs )

Responsibilities

Understanding of all phases of project processes and how they impact one another.
Ensuring maintenance of clear and detailed documentation for consistency wave over wave.
Serving as the primary point of contact for clients, maintaining strong, trusted relationships.
Mentoring junior researchers, providing guidance on project execution and professional development.
Leading questionnaire development and/or revisions, ensuring clarity, logic, and alignment with project objectives.
Overseeing all phases of data collection, including vendor management, programming checks, field monitoring, and troubleshooting.
Developing data tabulation plans and frameworks to guide data processing and ensure alignment with research objectives.
Reviewing and validating survey programming, data tabulations, and visualized reports for accuracy.
Collaborating with external partners and vendors to ensure high-quality and on-time deliverables.
Acting as a liaison between the research team and the internal leads of other departments (ex. programming, data processing, design & visualization).
Monitor project costs and manage timelines, flagging risks and managing expectations proactively.
Collaborating with team members to translate data into actionable insights, well-written reports, and visually compelling presentations.
Keeping deliverables fresh and adding value (e.g., looking at data in new ways, creatively summarizing a lot of data in visual and compelling ways).
Assessing a lot of data and being able to determine what is important to tell an action-oriented story.
Partnering with senior leadership to continuously improve research processes and client service delivery.