Research Manager

Infinite Global • New York, NY

8d • $80,000 - $120,000 • Hybrid

About The Position

Infinite Global is an international communications firm specializing in PR, Content & Campaigns, and Crisis & Litigation for organizations in the legal, financial, and professional services sectors. The Research Manager will lead the day-to-day operations of the firm's research function, oversee research priorities, develop measurement strategies, and deliver insights supporting client programs, new business opportunities, and original thought leadership. Reporting to an SVP, this hands-on leadership role works across agency teams and mentors a Research Analyst. The role calls for strong analytical and technical capabilities, PR agency experience, and the ability to translate complex data into actionable insights.

The position follows a hybrid schedule: two days in the office and three optional work-from-home days per week. Annual base salary is $80,000–$120,000, with individual compensation depending on job-related factors.

Requirements

• 5–7 years of experience in research, analytics, or communications measurement.
• PR agency experience.
• Experience supporting legal, financial, or professional services clients and measuring the business impact of communications programs.
• Working knowledge of Python, data analysis libraries, large datasets, and generative AI tools, including responsible use and verification of research outputs.
• Experience with media monitoring, social listening, and research platforms.
• Strong research capabilities, including survey design, competitive intelligence, and data analysis.
• Advanced Excel skills.
• Experience mentoring or managing junior researchers or analysts.
• Bachelor's degree or equivalent professional experience.

Nice To Haves

• B2B agency experience is strongly preferred.
• Familiarity with Smartsheet or Microsoft Lists.
• Experience with Cision, Meltwater, Muck Rack, Pulsar, Brandwatch, Factiva, or LexisNexis.

Responsibilities

• Manage daily research operations, prioritize requests, establish workflows, and oversee research quality, deadlines, and deliverables.
• Lead client reporting and develop measurement frameworks, KPIs, and analytics capabilities to demonstrate the business impact of communications programs and support business growth.
• Conduct competitive intelligence and prospect research for new business proposals, RFPs, client pitches, and strategic recommendations.
• Lead original research and thought leadership initiatives, including surveys, secondary research, and large dataset analysis, and translate findings into actionable client insights.
• Oversee media monitoring, social listening, and real-time crisis tracking, including reporting and escalation of important developments.
• Manage research platforms and databases, using Python, generative AI, and automation tools to improve efficiency, accuracy, and reporting.
• Manage and mentor the Research Analyst, supporting professional development, team collaboration, and consistent performance standards.

Benefits

• Company-paid medical, dental, and vision insurance.
• 401(k) with employer match.
• Wellness and lifestyle benefits.
• Employee Assistance Program.
• $175 home-office stipend.
• $50 monthly smartphone stipend and periodic device upgrade assistance.
• 15 vacation days, 10 company holidays, nine paid sick days, and one personal day.
• Paid volunteer time and matching charitable contributions up to $1,000 annually.
• Comprehensive onboarding, ongoing training, mentorship, and twice-annual professional development planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager