Manager, Research

This description • Denver, CO

2d

About The Position

Kroenke Sports & Entertainment is seeking a Manager, Research to support ticket sales, premium inventory sales, and partnership sales with research and insights on market trends, demographic analyses, and customer analyses at national, state, regional, and metropolitan levels. The role collaborates closely with the Strategy & Analytics team and Partnership Marketing and Media Sales teams, and helps KSE better understand its fan base and improve customer and partner experiences.

The position summarizes syndicated research related to KSE properties’ customers and marketing partners; supports sponsor effectiveness measurement studies; manages and develops custom qualitative and quantitative research; and works with the Data & Analytics team to optimize first-, second-, and third-party data within KSE’s data environment. It also proactively identifies gaps between KSE audiences and the general population, researches key customers and prospects, and works with customer-facing functions to assess needs and inform business-unit approaches using broad market indicators. The role is based in Denver, Colorado, and reports to the Director, Fan Engagement & Operations. It is a salaried, exempt supervisory position.

Requirements

• Bachelor’s degree in research, business analytics, or equivalent work experience.
• At least 3 years of experience with syndicated research platforms, such as YouGov or Vision.
• At least 3 years of experience in first- and third-party data analysis.
• Strong proficiency in Microsoft Excel.
• Strong time-management and interpersonal skills, a professional manner, a positive attitude, and eagerness to learn.
• Ability to multitask and adapt to a changing environment.
• Comfort presenting to senior executives and external partners.
• Ability to distill key points from large-scale analyses.
• Focus on actionable intelligence, including outlining how insights should be leveraged.

Nice To Haves

• SQL proficiency.

Responsibilities

• Provide summaries and analyses of syndicated research data about KSE properties’ customer base and marketing partners’ customers.
• Interface with marketing partnerships and business development teams to guide and support sponsor effectiveness measurement studies.
• Manage, evolve, and create custom qualitative and quantitative research to help KSE better understand its fan base.
• Work with the Data & Analytics team to optimize internally managed first-, second-, and third-party data within the KSE data environment.
• Conduct proactive research across KSE customer data to identify significant gaps between select KSE audiences and general population audiences.
• Lead individual research efforts that provide background information about key KSE customers and prospects to improve customer and partner experiences.
• Work with customer-facing functions to conduct needs analyses and ensure each business unit optimizes its approach based on broad market indicators.

Benefits

• 12 paid company holidays.
• Health insurance, including medical, dental, and vision coverage.
• Paid time off (PTO).
• Life insurance.
• Short- and long-term disability coverage.
• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• 401(k) with employer match.
• Eligible for an annual discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager