Research Exceptions - Document Management Team Leader

S&T Bank • Columbus, OH

7d • $16 - $33 • Onsite

About The Position

Assumes responsibility for the efficient and accurate processing of the Document Management department. Assists Research Exceptions Assistant Manager with the daily oversight of the department, to ensure accuracy and adherence to departmental procedures.

Requirements

• Requires a high school diploma or equivalent, plus specialized training or two-year degree.
• Five to ten years general business experience.
• Two to five years specialized experience in core banking systems, internet banking.
• Supervisory experience preferred.
• Required STELLAR completion.

Nice To Haves

• Ability to work independently.
• Motivation to work as a team player.

Responsibilities

• Acts as “first line” human resource administrator to perform employee performance reviews, conduct interviews, ensure staff development, handle succession planning, assist with hiring decisions, and address personnel issues.
• Assists Research Exceptions Assistant Manager with reviewing and initialing daily balancing, general ledger tickets, and checklists.
• Fulfills duties of Research Exceptions Manager in his/her absence.
• Creates and maintains departmental procedure manuals.
• Trains new Document Management staff members.
• Assists with annual Performance Evaluations by providing input on performance and recommendations for new goals.
• Assists other members of the team in resolving complex issues.
• Ensures that prescribed schedules and operating policies and procedures are followed.
• Makes recommendations regarding improved operating policies and procedures.
• Ensures complete documentation of all departmental procedures.
• Allocates work and assists training personnel.
• Promotes a positive customer service attitude among employees of the department.
• Conducts team huddles.
• Identifies and researches posting & processing errors and implements a plan to correct the errors.
• Communicates posting & processing issues to those impacted by the problem.
• Acts as a liaison between all areas of the department to report to upper management in the absence of the Research Exceptions Manager.
• Ensures adherence to policies and regulations by reviewing departmental procedures and participating in departmental audits.
• Crosstrains in all areas of the department to gain in-depth knowledge of all functions within the Document Management department.
• Oversees the reconcilement of general ledger accounts specific to the Document Management Department.
• Performs back-up duties to employees as well as to Research Exceptions Manager.
• Maintains and develops documents using various software packages including Microsoft Word, Access, and Excel.
• Assists with projects, maintains documentation for testing, and assists with testing new products.
• Maintains a good working relationship with bank employees and demonstrates strong interpersonal skills.
• Performs additional duties as required.

Benefits

• Additional hours as necessary to meet the objectives of the department
• Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.
• For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree