Research Analyst

CAI

11d•Onsite

About The Position

We are looking for a motivated Research Analyst ready to take us to the next level! If you have 3+ months of customer care, image verifier, or correspondence analyst experience and are looking for your next career move, apply now. We are looking for an Account Research Analyst to support the Account Research Manager by researching account records, assembling data, and determining appropriate actions to fulfill requests. This position will be a full-time, contract role and onsite in Pompano, FL.

Requirements

Minimum of 3 months of experience as an Image Verifier, Customer Care Specialist, or Correspondence Analyst
Strong attention to detail and accuracy in data handling and documentation
Ability to analyze and interpret data effectively
Proficiency in Microsoft Office Suite
Ability to manage multiple systems and applications simultaneously
Strong written and verbal communication skills

Nice To Haves

Experience working with public records requests or subpoenas
Familiarity with ticketing systems such as CA Service Desk
Experience with Vector or similar data entry systems

Responsibilities

Research and assemble account records and/or data for public records requests and subpoenas
Utilize multiple applications to retrieve and compile images
Create CA Service Desk tickets when required
Create and update documents using Microsoft Office Suite
Communicate and document findings specific to each request
Review records for accuracy and completeness prior to submission
Collect and analyze data
Enter and update Vector with complete and accurate notes, document attachments, and vehicle information based on established guidelines
Perform all job functions in compliance with established performance measures