Research Analyst for Assessment and Decision Support

Maryland Connect

1d•$69,000 - $74,000

About The Position

Frostburg State University seeks a full-time, exempt, regular Research Analyst for Assessment and Decision Support in the Office of Assessment and Institutional Research, within the Division of Academic and Student Affairs. The position supports institutional assessment, student learning assessment, institutional effectiveness, accreditation, strategic planning, data management, reporting, and analytics. It serves as the University's primary functional administrator and technical support resource for assessment and reporting systems, and develops and maintains institutional reports, dashboards, and data visualizations to support decision-making. The analyst works independently and proactively, manages multiple concurrent projects, consults with and trains faculty and staff, and develops sustainable processes that support continuous improvement and institutional effectiveness. The role combines technical expertise, project ownership, strong communication, and customer service. The position reports to the Director of Assessment and Institutional Research. Salary is $69,000–$74,000, commensurate with qualifications and experience. A University System of Maryland benefits package is included.

Requirements

Bachelor's degree in Higher Education Administration, Educational Research, Assessment, Statistics, Data Analytics, Computer Science, Information Systems, Mathematics, Economics, Social Science, or a related field.
One to three years of professional experience in assessment, institutional effectiveness, institutional research, accreditation, data analytics, business intelligence, reporting, or a closely related field.
Knowledge of assessment practices, student learning outcomes assessment, accreditation, and continuous improvement processes.
Experience working with assessment, reporting, or data management systems; relational databases; statistical software; reporting tools; or data visualization platforms.
Ability to analyze and interpret complex data and troubleshoot and resolve technical and data-related issues.
Ability to manage multiple priorities and communicate findings effectively.
Strong analytical, organizational, project management, problem-solving, and communication skills.

Nice To Haves

Master's degree in a related field.
Experience in higher education assessment, institutional effectiveness, institutional research, accreditation, program review, or continuous improvement initiatives.
Experience administering assessment management systems and providing training, consultation, and user support.
Experience with SQL, SAS, Python, R, SPSS, Tableau, Power BI, or similar analytical and business intelligence tools.
Experience developing dashboards, reports, visualizations, documentation, training materials, and user support resources.
Ability to communicate technical concepts and data findings to non-technical audiences and support collaborative, data-informed decision-making.

Responsibilities

Administer and support the University's assessment management system.
Provide training, consultation, and technical assistance to faculty, staff, and administrators.
Support assessment planning, reporting, accreditation, program review, and continuous improvement initiatives.
Monitor and maintain assessment and reporting systems and ensure data quality and integrity.
Develop documentation and training resources.
Collaborate with institutional stakeholders to improve reporting processes and governance practices.
Design and deliver dashboards, reports, visualizations, and analytical studies supporting strategic planning, enrollment management, student success, and operational effectiveness.
Manage multiple projects and develop practical solutions to complex reporting and assessment needs.
Communicate findings to technical and non-technical audiences.
Identify and resolve issues proactively and provide high-quality customer service.