CST - Remote

Allstate•Phoenix, AZ

1d•$53,500 - $84,625•Remote

About The Position

This role focuses on investigating automobile accidents involving single or multiple vehicles, which result in property damage and bodily injury with attorney/litigation involved. The position offers the convenience of working remotely from home. The adjuster will assess coverage, liability, and damages while providing exceptional customer service. Communication with customers and attorneys will occur through voice calls, email, and text messages. The role involves utilizing innovative platforms and tools for negotiation processes to reach fair injury settlements. Candidates must be adaptable to a fast-paced and evolving environment, managing multiple, diverse venues simultaneously. As the claim owner, the adjuster is the primary point of contact for the customer, providing guidance throughout the process. Excellent customer service, clear communication, and empathetic guidance are essential. The role also involves collaboration with internal partners to assess and drive value across initiatives. Candidates must reside in the Pacific, Mountain, or Central time zones. This position is not available to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.

Requirements

A dedicated workspace in your residence that is private and free from distractions.
A minimum internet bandwidth of 50 MB down/5 MB up.
Appropriate work surface and seating.
Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
Ability to work independently and remotely, while managing time efficiently.
Knowledge of insurance policies, coverage, and liability determination.
Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
Knowledge of innovative tools and platforms for effective claims evaluation.
Reside in the Pacific, Mountain or Central time zones.
Must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment if holding an active insurance license.
Must formally surrender resident producer license when instructed by the licensing team if seeking an adjuster role and holding a resident producer license.

Nice To Haves

Minimum 2 years' experience in bodily injury claims handling or a related field.
A $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

Responsibilities

Investigating automobile accidents involving single or multiple vehicles, which result in property damage and bodily injury with attorney/litigation involved.
Assessing coverage, liability, and damages.
Providing exceptional customer service.
Communicating with customers and attorneys through voice calls, email, and text messages.
Engaging in negotiation processes to reach fair injury settlements with all parties involved.
Managing multiple, diverse venues simultaneously.
Acting as the primary point of contact for the customer for their claim.
Supporting customers through the claims process with clear communication and empathetic guidance.
Collaborating with internal partners to assess and drive value across initiatives.
Performing detailed reviews of damage and interpreting policies to determine coverage.
Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
Protecting the company financially by executing policies along policy agreements.
Keeping a clear record of work in a claims system.
Ensuring timely and accurate documentation is completed as you work on each claim.

Benefits

Time off
Healthcare
Retirement
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling
A time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role.
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse).
Connectivity reimbursement of $80 per month to offset a portion of your internet costs.