Represented Bodily Injury Adjuster - PST/MST/CST

Allstate • USA - AZ (Remote), AZ

3d • $53,500 - $84,625 • Remote

About The Position

As a Represented Bodily Injury Adjuster, your focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. Candidates must demonstrate a high level of adaptability to thrive in a fast-paced and continuously evolving environment. Success requires the ability to manage multiple, diverse venues simultaneously, each with its own unique operational demands and stakeholder expectations. As the claim owner, you are the primary point of contact for the customer for their claim. While others—such as field adjusters or repair shops—may assist with the claim, the insured will look to you for guidance throughout the process. Excellent customer service is essential. For many customers, this may be their first experience filing a claim. It's your responsibility to support them through what can be a stressful situation by providing clear communication and empathetic guidance. Additionally, the role involves close collaboration with internal partners to assess and drive value across initiatives. This cross-functional engagement is key to aligning strategic goals and delivering impactful outcomes. Candidates for this role must reside in the Pacific, Mountain, Central time zones. This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico.

Requirements

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently.
• Knowledge of insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.
• Candidates must reside in the Pacific, Mountain, Central time zones.
• This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico.

Nice To Haves

• Minimum 2 years' experience in bodily injury claims handling or a related field.
• Minimum 2 years' experience in bodily injury claims handling or a related field.
• You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
• Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

Responsibilities

• Investigating automobile accidents involving single or multiple vehicles, which result in property damage and bodily injury with attorney/litigation involved.
• Assessing coverage, liability, and damages.
• Providing exceptional customer service.
• Communicating with customers and attorneys through voice calls, email, and text messages.
• Engaging in negotiation processes to reach fair injury settlements with all parties involved.
• Managing multiple, diverse venues simultaneously.
• Acting as the primary point of contact for the customer for their claim.
• Supporting customers through stressful situations by providing clear communication and empathetic guidance.
• Collaborating with internal partners to assess and drive value across initiatives.
• Performing detailed reviews of damage and interpreting policies to determine coverage.
• Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Utilizing multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
• Protecting the company financially by executing policies along policy agreements.
• Keeping a clear record of work in a claims system.
• Ensuring timely and accurate documentation is completed as work on each claim.

Benefits

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset a portion of your internet costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed