Representative, Ticket Operations

NASCAR•Daytona Beach, FL

10d

About The Position

Daytona International Speedway is seeking a motivated team player for its Ticket Operations team. The Representative, Ticket Operations delivers an exceptional guest experience while driving sales of track tours and experiences. The position builds relationships with guests by understanding their needs, providing knowledgeable and helpful information, processing accurate transactions, and creating an engaging experience from the initial interaction through the completion of their visit. The role helps create positive, lasting impressions that strengthen guest satisfaction and encourage repeat visits. The position requires a flexible schedule based on business and event needs, including evenings, weekends, holidays, and extended hours during race weekends and special events. Candidates must be willing to work the non-traditional schedules common in the sports and entertainment industry.

Requirements

High school diploma or GED required; equivalent education and experience considered.
Strong verbal and written communication skills, with a demonstrated commitment to exceptional customer service.
Previous cash and/or credit card handling experience.
Positive, professional attitude and ability to work effectively in a team environment.
Willingness to work a flexible schedule that includes evenings, weekends, holidays, and extended hours during race weekends and special events.

Nice To Haves

One to two years of customer service experience preferred.
General knowledge of the facility and racing preferred.
Ticketing software experience, such as Ticketmaster, preferred.

Responsibilities

Support the sales and service of daily track tours and experiences by providing knowledgeable and engaging customer service.
Use consultative sales techniques to understand customer needs, educate guests, and maximize the overall customer experience.
Create, sell, and process track experiences using ticketing software, ensuring accurate transaction processing.
Maintain current knowledge of events, promotions, sales initiatives, facility operations, and tour offerings through ongoing communication with leaders and internal departments.
Assist with offsite ticket sales, promotions, and special events as needed.
Use ticketing systems, computers, phones, and other office equipment to support daily operations.
Maintain a professional, positive, and customer-focused environment.
Perform other duties as assigned.