Representative, Promotion and Events

Resorts World Las Vegas•Las Vegas, NV

2d•Onsite

About The Position

It is the primary responsibility of the Representative - Promotions and Events, to complete various tasks related to supporting various events hosted by Resorts World including providing excellent customer service skills to guests.

Requirements

Ability to contribute, grow and learn in the special events and promotions field.
Excellent writing and communication skills.
Working knowledge of Microsoft Office (Word, Excel).
Excellent customer service skills.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Ability to work varied shifts, including nights, weekends, and holidays.
At least 21 years of age.
High School Diploma of equivalent.
Minimum of six months of experience in special events within a similar or related field.
Proof of eligibility to work in the United States.
Ability to obtain the following: Nevada Gaming Registration

Nice To Haves

Previous experience working in a large, luxury resort setting.

Responsibilities

Assist with pre-event planning, tasks, and projects.
Serve as a greeter, brand ambassador, usher, and/or ticket taker for various special events.
Assemble gift packages, mailers, welcome packets, and other event related materials.
Complete guest check-in while providing excellent customer service in all interactions with guests.
Assist with event tear down and clean-up.
Assist with other resort related service interventions as needed including but not limited to the below:
Provide drink service throughout casino and resort.
Complete account signups for Resorts World’s program.
Assist Convention/Group Sales with guest registration.
Order and deliver amenities to guest’s rooms or elsewhere.
Serve as a property ambassador during need period.
Obtain and maintain position-specific licensing.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Perform other job-related duties as requested.