Representative - Players Club
About The Position
The Players Club Representative is responsible for building guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back. This role involves assisting with reservations for events, promotions, and guest accommodations, as well as answering all incoming calls and maintaining a high level of knowledge regarding all aspects of the casino. The representative will communicate details of and assist with promotions, mailings, and other offers with all departments. They must be able to understand and use casino tracking programs, maintain thorough knowledge of casino amenities and events, and book event, hotel, and restaurant reservations for guests upon request. Additionally, they will make announcements promoting upcoming events, understand guest alcohol limitations and company policy regarding them, and keep their work area clean and orderly. The role requires adherence to regulatory, departmental, and Company policies in an ethical manner, and the ability to handle routine guest complaints and incidents, identifying situations requiring supervisory attention and resolving them positively. A flexible schedule, including late nights, weekends, and holidays, is required.
Requirements
- Excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Professional demeanor and presence with the ability to interact with guests and team members in the Company.
- All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Nice To Haves
- A high school diploma or GED equivalent is preferred.
Responsibilities
- Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
- Assist with reservations for events, promotions, and guest accommodations.
- Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
- Communicate details of and assist with promotions, mailings, and other offers with all departments.
- Understand and use casino tracking programs.
- Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
- Book event, hotel, and restaurant reservations for guests upon request.
- Make announcements throughout shift promoting upcoming events.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
