Representative Player Development

Boyd Gaming•Biloxi, MS

About The Position

Performs skilled administrative functions for high-end gaming guests, including entering host and junket representative reservations. Uses player development principles and casino computer systems to evaluate rated play and track complimentary items for eligible guests under established guidelines. The role also builds relationships with a select group of players, supports VIP guest services and events, and coordinates with internal departments to promote guest satisfaction.

Requirements

Must be at least 21 years old.
High school diploma or equivalent required.
Prior experience in Casino Marketing and hotel reservations required.
Ability to speak, read, write, and understand English.
Strong communication and guest service skills.
Strong organizational, written, and oral communication skills.
Computer literacy, including proficiency with Outlook and Microsoft applications.
Knowledge of basic office machinery, including fax, copier, printer, and adding machine.
Ability to determine the overall value of a casino guest for comp purposes.
Ability to work weekends, holidays, and extended hours as needed.
Ability to work independently and perform essential functions without direct supervision.
Ability to obtain and maintain necessary certifications and/or licenses.

Responsibilities

Welcome and assist VIP guests and players; explain the Boyd Rewards tracking program and provide collateral in accordance with guidelines.
Receive cash, credit cards, and comps in payment, obtaining required approval and authorization.
Enter hotel reservations from Hosts and Junket Representatives and arrange reservations for VIP guests, including restaurants and spa services.
Work with Marketing, Player Development, Hotel, Food and Beverage, and Transportation teams.
Build rapport with target players through personal contact, telemarketing, and written correspondence.
Monitor and update guest records to accurately reflect gaming profiles.
Use property programs and special events to target players.
Administer comps to qualified players according to Player Development guidelines.
Collaborate with work groups and support departments to ensure player satisfaction.
Communicate relevant information to coworkers and management to maintain consistency and prevent potential problems.
Maintain a positive and enthusiastic demeanor with internal and external guests.
Resolve guest problems and complaints promptly, courteously, and efficiently.
Inform guests about events and support execution through attendance and follow-up.
Initiate customer feedback appropriately.
Maintain confidentiality of player accounts, files, records, and lists, and use courtesy, professionalism, and discretion in guest communications and arrangements.
Distribute entertainment tickets to a select group of players.
Develop and maintain a select group of players as determined by management.
Seek target players on the casino floor and enroll them in the Boyd Rewards Club.
Assist with coordinating events, promotions, entertainment, player parties, and drawings.
Perform other duties as assigned by management.