PLAYER DEVELOPMENT MANAGER

The Pueblo of Sandia•Albuquerque, NM

3d•$77,126 - $91,769•Onsite

About The Position

The Player Development Manager directs strategic and annual business planning for the Player Development Department to achieve planned revenue and profit, and leads a team of Casino Hosts. The role develops relationships with high-value players, attracts new customers, and supports the creation and execution of programs and promotions. It also provides direct management and supervision to reporting team members, guides department operations, and helps ensure compliance with Pueblo of Sandia, NIGC, and STGC standards. The position is based at Sandia Casino in Albuquerque, New Mexico, and is full time.

Requirements

Bachelor’s degree in business administration, marketing, or a related field and three years of related experience in gaming, hospitality, sales, or marketing.
Alternatively, a combination of related education from an accredited college or university and/or direct experience in the occupation totaling seven years may substitute for the required education and experience.
Must be at least 21 years of age.
Must possess and maintain a valid, unrestricted New Mexico driver’s license.
Must be able to obtain and maintain the required STGC Gaming License.
Must undergo pre-employment and random drug screening.
Demonstrated ability to maintain consistently high-quality guest service levels.
Excellent communication and presentation skills in English.
Knowledge and ability to increase revenue and control expenses.
Ability to negotiate contracts and maintain ongoing business relationships.
Ability to multitask and prioritize, work well without supervision, and memorize and retain large quantities of information.
Ability to work in a smoke-filled environment.
Excellent and proven sales skills.
Ability to maintain composure and demonstrate self-confidence.
Ability to communicate professionally and effectively, collaborate, and lead by example.
Strong analytical and critical-thinking skills to identify problems, generate solutions, and implement them.

Responsibilities

Contribute to increased revenue and cost efficiencies using analytical data and meet goals established in the Annual Marketing Plan.
Develop strategic plans for the Player Development Department.
Develop outings, special events, and player events for high-worth customers.
Develop profiles of rated players so guest services staff can appropriately meet their needs.
Build and maintain ongoing personal relationships with players through regular communication.
Develop business relationships with new high-rated players and actively pursue their business.
Work with Table Games and Slot Management to ensure rated players are identified.
Develop and implement Casino Host training programs focused on attracting and retaining high-worth players.
Attract new customers while maintaining and enhancing relationships with existing high-value customers.
Assist with the creation and execution of programs and promotions, including arranging special services for players in accordance with company and departmental procedures and Minimum Internal Controls.
Work with the database team to monitor reinvestment programs, comps, and other earned or reward incentives by reviewing reports and transactions.
Spot-check subordinate job tasks, tracking mechanisms, and work for compliance with SOPs.
Complete performance evaluations, training guidelines, coaching, and mentoring programs for areas of supervision.
Manage the department schedule to ensure Casino Host coverage.
Help prepare departmental budgets and periodically report expenses and revenues.
Perform duties in accordance with property compliance and regulation standards established by the Pueblo of Sandia and governed by NIGC and STGC policies.
Lead the Casino Host team in achieving goals and action plans.
Provide direct management and supervision to reporting team members; set results-oriented goals, guide efficient operations, delegate according to team members' strengths, and foster teamwork and communication.
Demonstrate knowledge of reporting departments and use analytical and critical-thinking skills to identify problems, develop solutions, and implement them.
Maintain punctual and regular attendance in accordance with the assigned schedule and Attendance Policy.
Perform other duties as assigned.