Representative Player Development

Biloxi•Biloxi, MS

About The Position

Performs skilled administrative functions for high-end gaming guests, including entering host and junket representative reservations. Uses player development principles and casino computer systems to evaluate rated play and track complimentary items for qualified guests according to restricted guidelines. The role supports VIP guests with reservations, guest service, player account maintenance, comp administration, and coordination with internal departments and property events. It also develops relationships with a select group of players through personal contact, telemarketing, and written correspondence.

Requirements

Minimum age of 21 years.
High school diploma or equivalent required.
Prior experience in Casino Marketing and Hotel reservations required.
Ability to speak, read, write, and understand English.
Strong communication and superior guest service skills.
Strong organizational, written, and oral communication skills.
Computer literacy, including proficiency with Outlook and Microsoft applications.
Knowledge of basic office machinery, including fax, copier, printer, and adding machine.
Ability to determine the overall value of a casino guest for comp purposes.
Ability to work weekends, holidays, and extended hours as needed.
Ability to work independently and perform essential functions without direct supervision.
Ability to obtain and maintain any necessary certifications and/or licenses.

Responsibilities

Greet, welcome, and assist VIP guests and players; explain the Boyd Rewards tracking program and provide collateral according to established guidelines.
Receive cash, credit cards, and comps in payment, obtaining proper approval and authorization.
Enter hotel reservations from Hosts and Junket Representatives.
Provide reservations for VIP guests, including restaurant and spa reservations.
Work closely with Marketing, Player Development, Hotel, Food and Beverage, and Transportation.
Build rapport with target players through personal contact, telemarketing, and written correspondence.
Monitor and update guest information records to accurately reflect gaming profiles.
Use property programs and special events to target players.
Administer comps to qualified players according to Player Development guidelines.
Collaborate with the work group and support departments to ensure player satisfaction.
Communicate relevant information to coworkers and management to maintain consistency and avoid potential problems.
Maintain a positive and enthusiastic demeanor with internal and external guests.
Resolve guest problems and complaints promptly, courteously, and efficiently.
Ensure guests are aware of events and support event execution through attendance and follow-up.
Initiate customer feedback appropriately.
Maintain confidentiality of player accounts, files, records, and lists.
Maintain courtesy, professionalism, and discretion in communications concerning guests, their arrangements, and finances.
Distribute entertainment tickets to a select group of players.
Develop and maintain a select group of players as determined by management.
Seek out target players on the casino floor and enroll them in the Boyd Rewards Club.
Assist with coordinating events, promotions, entertainment, player parties, and drawings.
Perform other duties as assigned by management.