Representative Payee (Administrative Specialist 2)

State of Oregon • Salem, OR

4d • Hybrid

About The Position

The Oregon Department of Veterans’ Affairs (ODVA) is hiring a full-time Representative Payee (Administrative Specialist 2) based at its headquarters in Salem, Oregon. The position represents the ODVA Director as a fiduciary designee and serves Oregon veterans and, when necessary, their family members. It manages clients’ monthly income from the U.S. Department of Veterans Affairs and/or the Social Security Administration, helping ensure clients’ essential needs and services are met in accordance with applicable regulations and available resources.

The position is part of the Aging Veterans Division, which provides services to veterans and their families through Oregon Veterans Homes, the Conservatorship Program, Aging Veteran Outreach, and the Volunteer Program. The role works with clients and interested parties, as well as government agencies and community partners.

The position is based at ODVA’s Salem office. A hybrid schedule may be available after one year of service, subject to business needs and agreement with the hiring manager. ODVA provides equipment for approved work from home. Some travel to ODVA offices and sites may be required, and workspace at ODVA sites may be shared. The role is union-represented.

Requirements

• Three years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis; or an associate degree in general office occupations and two years of such experience; or an equivalent combination of education and experience.
• Authorize and successfully pass a credit check showing no history of bankruptcy.
• Have no history of being denied or having revoked a professional license related to fiduciary responsibilities.
• Successfully complete a fingerprint-based criminal history background check through Oregon LEDS and National NCIC systems.
• Possess a valid Oregon or Washington State driver’s license and pass a Motor Vehicle Record check; ongoing monitoring is required for continued employment.
• Pass the certification exam and meet all criteria to become a National Certified Professional Guardian, as required by ORS 125.240, within 12 months of hire.

Nice To Haves

• Experience working with vulnerable populations, including individuals facing mental health challenges, homelessness, or substance use issues.
• Demonstrated skill in accurate and precise financial recordkeeping.
• Ability to engage clients with empathy, build trust, and maintain professional, trauma-informed interactions.
• Strong organizational skills, including attention to detail, effective time management, and the ability to manage multiple tasks simultaneously.
• Commitment to maintaining confidentiality and advocating for client access to necessary resources.

Responsibilities

• Determine eligibility for and apply for veterans’ benefits, Social Security benefits, and other financial assistance programs.
• Collect client income and manage funds in accordance with federal and state regulations.
• Establish and maintain client budgets to ensure essential needs and services are met within available resources.
• Arrange payments for clients’ care, housing, medical services, and other necessary expenses.
• Monitor financial activities for legal compliance and to prevent misuse, abuse, or fraud.
• Respond to monetary requests and financial inquiries on clients’ behalf.
• Collaborate with the U.S. Department of Veterans Affairs, Social Security Administration, guardians, family members, social workers, and community partners.
• File required annual accountings with appointing authorities such as the U.S. Department of Veterans Affairs or Social Security Administration.
• Meet with clients, interested parties, and professionals as needed to carry out representative payee duties.
• Review and maintain awareness of client eligibility for programs such as veterans’ benefits, Social Security, and Medicaid.

Benefits

• Comprehensive medical, dental, and vision plans for the employee and qualified family members.
• Paid sick leave.
• Vacation leave.
• Personal leave.
• 11 paid holidays a year.
• Membership in the Public Employees Retirement System (PERS).
• Potential eligibility for loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree